"Microsoft Internet Explorer has encountered a problem..."

  • Thread starter Thread starter archer
  • Start date Start date
A

archer

Anybody seen this pop-up (allegedly) from MS? It invites
you to report the "problem" to MS though it doesn't give
you a clue about it. Then it goes away along with your web
site. IE comes back in a few seconds but to your home
site, not the one you were on. Then you work back to that
site and, sooner or later (sometimes only seconds later),
there it is again.

Is this really from MS? If so, why? If not from MS, why?
 
Yes Archer, it is bona-fide. And there are tell-tale bits of info (sometimes
helpful), if you click the *details link* on that "MS has encountered...."
dialogue box, it will supply what the error was. That can be useful in
diagnosing things. Be aware that many errors will state "blah-blah in module
<unknown>"; those are very hard to actually diagnose.

It will either not re-open IE (if you remove the checkmark to restart IE) or
it will do just as you said. I don't bother sending a report. I wouldn't
think that you will *personally* ever get an answer. In fact, I can assure
you that you won't.

Iexplore.exe has encountered a problem and needs to close. We are sorry for
the inconvenience.
http://support.microsoft.com/?kbid=293623
http://support.microsoft.com/?kbid=316085
http://support.microsoft.com/?kbid=321923
http://support.microsoft.com/?kbid=813181

http://support.microsoft.com/?kbid=831432 (M030106shop.dll, m030206pohs.dll,
mdefshop.dll, moaa30425s.dll, moz030715s.dll)
http://support.microsoft.com?kbid=826718

Just a general bit on Troubleshooting:
http://www.aumha.org/a/tshoot.htm
Other error messages
http://aumha.org/win4/kberrmsg.htm
--

LuckyStrike
(e-mail address removed)

How to make a good newsgroup post:
http://www.dts-l.org/goodpost.htm
http://home.satx.rr.com/badour/html/post.html
 
Thanks, LuckyStrike.

The MS message says "The data we collect will only be used
to fix the problem."
How are they going to do that? Presumably the problem is a
bug in a file on my computer so how can they fix it
without telling me about it? So the msg seems to imply
that I will hear from them. But when? Every time I clk
on "report the problem" I send tons of data to MS and I've
clk'd dozens of times. So they certainly ought to have
enough info by now to spot the bug.

As for those "tell-tale bits", there are about a million
of them in the memory dump I send to MS. A MS s/w engineer
may know which bit tells what tale but I don't.

Meanwhile, I'm still getting the message but less
frequently. I think. Not quite sure because it strikes
randomly.

-----Original Message-----
Yes Archer, it is bona-fide. And there are tell-tale bits of info (sometimes
helpful), if you click the *details link* on that "MS has encountered...."
dialogue box, it will supply what the error was. That can be useful in
diagnosing things. Be aware that many errors will state "blah-blah in module
<unknown>"; those are very hard to actually diagnose.

It will either not re-open IE (if you remove the checkmark to restart IE) or
it will do just as you said. I don't bother sending a report. I wouldn't
think that you will *personally* ever get an answer. In fact, I can assure
you that you won't.

Iexplore.exe has encountered a problem and needs to close. We are sorry for
the inconvenience.
http://support.microsoft.com/?kbid=293623
http://support.microsoft.com/?kbid=316085
http://support.microsoft.com/?kbid=321923
http://support.microsoft.com/?kbid=813181

http://support.microsoft.com/?kbid=831432
Click to expand...
(M030106shop.dll, m030206pohs.dll,
 
YW. I'm not sure if I mentioned it before, but the "tell-tale" bits include
the error message itself. This can be posted to the newsgroup (choose the
proper forum for *your* OS) or the IE browser groups (include *your* OS
details).

The part of the error message should include whatever is displayed up to,
but not including the registers. With luck, someone *might* be able to
deduce something from it, and possibly offer some direction in which to
proceed.

Of course these errors happen probably a million times a day to a million
users. Perhaps MS will eventually collate enough info to do something... but
that is doubtful really. IE7 will eventually also be released with the
Longhorn OS; that will do little if anything for you or me though.

Now, how do they fix it, and what info is gathered? I can only guess that
the actual error message and "whatever in whatever module" can be understood
by their PC wizards and techs.As to whether more is gathered of you
personally I cannot truly say. Maybe...maybe not. But that probably isn't of
any real interest to the *tech* dept. As to whether that is disseminated
elsewhere...

OK, in the meantime, check *thoroughly* for malware, spyware, viruses and
the like:
Quick and basic scans (hardly definitive, but a start)
Doxdesk parasite scan
http://doxdesk.com/parasite/
Jim Eshelmans WSC on-line quick scan
http://www.aumha.org/a/noads.htm
Bugs Glitches and Stuff-ups (Sandi Hardmeiers site...First rate all the
way)
http://inetexplorer.mvps.org/Darnit.htm

More In-Depth on-line scanners for parasites and Trojans:
GFI free on-line Trojan scanner
http://www.windowsecurity.com/trojanscan/
Sygate Technologies Trojanscan
http://scan.sygatetech.com/pretrojanscan.html
PestPatrol on-line scan
http://www.pestscan.com/home.asp
SpywareChecker on-line scan
http://www.spywareguide.com/txt_onlinescan.html

Parasites, spyware malware basics:
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm

Check for Spyware - How - to's
First, install the respective programs and then update them immediately,
so that they have the current versions, and definitions. Read the Help
Files and Tutorials.
Run them one at a time. With Ad-Aware you may have it
generally clean whatever it finds. The same applies for CWShredder.
Spybot S&D requires special attention (listed below), as does HijackThis
(Only more so. Details listed below) The programs are listed in order of
their general strength, safety, and purpose. It is perhaps best to install
and run these in this order of appearance. All are freeware programs,
but if you are pleased with the results and quality of the utilities,
donations to the respective Authors are cheerfully accepted.

*Most important* - Before you try to remove spyware using any of the
following programs, realize that the process of cleaning and removing
certain spyware and malware may possibly interrupt and kill your internet
connection.
Therefore, you should obtain a copy of LSPFIX, which will then make it
possible for you to re-establish your internet connection should it be
terminated.

Download LSPFIX from either of the following sites:

http://www.cexx.org/lspfix.htm
http://www.spychecker.com/program/winsockxpfix.html (For Win2k or XP)
Click to expand...
 
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