Microsoft Hotfix fr DVD Access Problem

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Guest

Folks:



* Could someone help me locate this hotfix that Microsoft is talking
about ?


Posted a message yesterday (subject = Access to DVD Content ) about being
unable to get access to the content of a DVD. Did some additional research &
found the solution to this DVD access problem in Microsoft' Knowledge Base -
http://support.microsoft.com/kb/818733/en-us.


SYMPTOMS
When you insert a DVD-RW disc into the DVD drive of a Microsoft Windows
XP-based computer, Windows XP does not recognize the disc. For example, you
do not see any files on the disc. You may also experience this problem with
DVD-RW discs that have been formatted as DVD-VR. Some consumer DVD recorders
use the DVD-VR format.

CAUSE
This issue occurs because the Universal Disc Format driver, Udfs.sys, tries
to read the DVD-RW disc by using a packet length of 32 blocks instead of by
using a packet length of 16 blocks. CD-RW uses a packet length of 32 blocks,
but DVD-RW uses a packet length of 16 blocks.


Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, we recommend that you wait for the next Windows XP service pack
that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix




Thanks,
John.
 
To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix, just as the instructions tell you to do.

--
Carey Frisch
Microsoft MVP
Windows - Shell/User
Microsoft Community Newsgroups
news://msnews.microsoft.com/

---------------------------------------------------------------------------­----------------

<JoJo> wrote:

| Folks:
|
| * Could someone help me locate this hotfix that Microsoft is talking
| about ?
|
|
| Posted a message yesterday (subject = Access to DVD Content ) about being
| unable to get access to the content of a DVD. Did some additional research &
| found the solution to this DVD access problem in Microsoft' Knowledge Base -
| http://support.microsoft.com/kb/818733/en-us.
|
|
| SYMPTOMS
| When you insert a DVD-RW disc into the DVD drive of a Microsoft Windows
| XP-based computer, Windows XP does not recognize the disc. For example, you
| do not see any files on the disc. You may also experience this problem with
| DVD-RW discs that have been formatted as DVD-VR. Some consumer DVD recorders
| use the DVD-VR format.
|
| CAUSE
| This issue occurs because the Universal Disc Format driver, Udfs.sys, tries
| to read the DVD-RW disc by using a packet length of 32 blocks instead of by
| using a packet length of 16 blocks. CD-RW uses a packet length of 32 blocks,
| but DVD-RW uses a packet length of 16 blocks.
|
|
| Hotfix information
| A supported hotfix is now available from Microsoft, but it is only intended
| to correct the problem that is described in this article. Only apply it to
| systems that are experiencing this specific problem. This hotfix may receive
| additional testing. Therefore, if you are not severely affected by this
| problem, we recommend that you wait for the next Windows XP service pack
| that contains this hotfix.
|
| To resolve this problem immediately, contact Microsoft Product Support
| Services to obtain the hotfix
|
| Thanks,
| John.
 
As detailed in the KB page, you CALL MICROSOFT. They will take the time to
diagnose the problem with you and if you do appear to have the problem, they
will email you a link for the hotfix.
 
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