Microsoft Fax Wizard

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  • Start date Start date
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Guest

Hi!

I've been using the Microsoft Fax Wizard for 3 years with no problems.

Today it won't work. A box pops up that says:

"Fax Server information cannot be retreived. The Fax Wizard will close now."

Anyone ever get this message and any suggestions as to how to fix it so that
I can fax again? I turned off my computer and restarted but that did not
work.

- - Shelley
 
A lot of people get this error message, but never just all of a sudden for
no reason.
There is more to this story. Without knowing what, we cannot hazard a guess.
 
Can you please give me some of the reasons that people get this error
message. Thanks!

- - Shelley

Russ Valentine said:
A lot of people get this error message, but never just all of a sudden for
no reason.
There is more to this story. Without knowing what, we cannot hazard a guess.
--
Russ Valentine
[MVP-Outlook]
kipp99 said:
Hi!

I've been using the Microsoft Fax Wizard for 3 years with no problems.

Today it won't work. A box pops up that says:

"Fax Server information cannot be retreived. The Fax Wizard will close
now."

Anyone ever get this message and any suggestions as to how to fix it so
that
I can fax again? I turned off my computer and restarted but that did not
work.

- - Shelley
Click to expand...
Click to expand...
 
I just did a "system restore" to bring me back to yesterday and it fixed the
problem. I'm happy to have my fax working again! :o)

- - Shelley

kipp99 said:
Can you please give me some of the reasons that people get this error
message. Thanks!

- - Shelley

Russ Valentine said:
A lot of people get this error message, but never just all of a sudden for
no reason.
There is more to this story. Without knowing what, we cannot hazard a guess.
--
Russ Valentine
[MVP-Outlook]
kipp99 said:
Hi!

I've been using the Microsoft Fax Wizard for 3 years with no problems.

Today it won't work. A box pops up that says:

"Fax Server information cannot be retreived. The Fax Wizard will close
now."

Anyone ever get this message and any suggestions as to how to fix it so
that
I can fax again? I turned off my computer and restarted but that did not
work.

- - Shelley
Click to expand...
Click to expand...
Click to expand...
 
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]
kipp99 said:
Can you please give me some of the reasons that people get this error
message. Thanks!

- - Shelley

Russ Valentine said:
A lot of people get this error message, but never just all of a sudden
for
no reason.
There is more to this story. Without knowing what, we cannot hazard a
guess.
--
Russ Valentine
[MVP-Outlook]
kipp99 said:
Hi!

I've been using the Microsoft Fax Wizard for 3 years with no problems.

Today it won't work. A box pops up that says:

"Fax Server information cannot be retreived. The Fax Wizard will close
now."

Anyone ever get this message and any suggestions as to how to fix it so
that
I can fax again? I turned off my computer and restarted but that did
not
work.

- - Shelley
Click to expand...
Click to expand...
Click to expand...
 
Thanks for explaining why some people get this error message. On my computer
it just happened for no reason. I haven't installed a new program in weeks.

I'm glad the "system restore" worked.

Russ Valentine said:
Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/

--
Russ Valentine
[MVP-Outlook]
kipp99 said:
Can you please give me some of the reasons that people get this error
message. Thanks!

- - Shelley

Russ Valentine said:
A lot of people get this error message, but never just all of a sudden
for
no reason.
There is more to this story. Without knowing what, we cannot hazard a
guess.
--
Russ Valentine
[MVP-Outlook]
Hi!

I've been using the Microsoft Fax Wizard for 3 years with no problems.

Today it won't work. A box pops up that says:

"Fax Server information cannot be retreived. The Fax Wizard will close
now."

Anyone ever get this message and any suggestions as to how to fix it so
that
I can fax again? I turned off my computer and restarted but that did
not
work.

- - Shelley
Click to expand...
Click to expand...
Click to expand...
 
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