Microsoft Antispyware Beta

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Guest

Every single time I run this, the antispyware finds the very same Keylogger
program. That's EVERY SINGLE TIME! Even if I run it, clean the Keylogger,
then just go directly to Windows Update, which isn't secure, but should at
least be safe, and then run the antispyware again (immediately), it's there
again! Can there be something else lurking? Computer Associates anti-virus
finds nothing, and I clean using Ad-ware. Also use spy-bot.
 
Hi Alex,
First look in Add/Remove programs for it, as it's not a virus but a spyware.

You haven't told us if you ran a full deep MSAS scan in Safe boot mode, cleaned
your prefetch files, cleaned your temp files, or as a final step once removed,
cleaned out your Restore files and start the restore backups over again.
Getting to Safe mode:
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406
CCleaner
http://www.ccleaner.com/

Try that first, then let us know if the problem is still with you. Meanwhile
don't use online Credit Cards, Bank access, etc. and depending on where the log
files are being sent you might have to change all your passwords/card accounts.
Usually commercial keyloggers cannot be remotely installed, so ask whoever has
access to your computer, but you didn't mention which keylogger either, so you
might google it for more info...
 
You might also tell us the precise details of what is found--it is possible
that this is a false positive of some sort.

Such false positives don't usually persist over very many definition cycles,
however--are your definitions updating properly?
 
Thanks to all for good advice.
--
Thanks, Alex


Bill Sanderson said:
You might also tell us the precise details of what is found--it is possible
that this is a false positive of some sort.

Such false positives don't usually persist over very many definition cycles,
however--are your definitions updating properly?
Click to expand...
 
I tried everything which was suggested, including running MS Antispyware in
safe mode until it came out clean. However, it soon found the NetSpy
Keyloggers again.

I tried the Malware removal, but got completely hung up on step 1: the
"reference" scan never worked because extracting the Hijack This! Zip file
always came back with a "corrupted file" message.

However, the advice in step 7 which directed me to Ewido Security seems to
have done the trick. On the first scan, it found and removed (what I assume
to be) the same six items. Subsequent scans with Ewido find nothing. But
please note: MS Antispyware keeps finding the same six NetSpy Keyloggers.

So, I've got to assume that MS is constantly giving me the same false
positives. So thanks for directing me to Ewido!!
 
Glad we could be of some help, even if it didn't involve getting Microsoft's
product to both work properly for you and do the job needed.

--
 
Hi my name is jonathan i downloaded this game called f.e.a.r in gamespot.com.
And after the installayion i ran it. As soon as i ran it my wallpaper went
multicolor and zoomed in the top left part of the wallpaper. It also changed
they way it looks. My computer looks completely different. like the internet
does not look the same and the backround has a lot of color points. plz can
some one check this website and tell me if it looks secure gamespot.com? The
game took 5 hours to download.
i've used the malicious software removal tool but nothing was found, but i
still have my doupts. please tell me wats wrong with my computer, i suspect
is a keylogger but the malicious software removal tool does not seem to find
it. wat should i do?
 
have you tried Windows Defender?
also try installing superantispyware and see if that removes the trojan.
After install and updating definitions try running it in safe mode

robin
 
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