Microphone issues

  • Thread starter Thread starter Bryan.Houston
  • Start date Start date
B

Bryan.Houston

Hello, I just read the dialog with the guy from France. I am having
the Exact same problems. Spent over 2 hours on the phone with Dell
tech support. They cannot figure it out. I ran a diag test in the
boot menu, the microphone can hear me there, but not when windows
vista is running.

I think its a little ridiculous to suggest that everyone just go out
and buy a USB port based mic. Anyone have any suggestions on fixing
this issue? Thanks!
 
Bryan,

I could be useful to readers if you would kindly provide additional
information as to the issue to be addressed. That is, tell us what steps
have been taken to troubleshoot the problem. For example, what steps did
Dell walk you through to deal with the problem? How have you set the various
options in the Sound section of Control Panel. What is the name of the sound
device you have, and what have you done to ensure that you are using the most
recent Vista compatible drivers. Not knowing answers to these, possibly
other, questions will only cause people to walk you through the same ground
you have already covered, and thus likely only lead to further confusion and
possibly bad feelings.
 
Bryan,

I could be useful to readers if you would kindly provide additional
information as to the issue to be addressed. That is, tell us what steps
have been taken to troubleshoot the problem. For example, what steps did
Dell walk you through to deal with the problem? How have you set the various
options in the Sound section of Control Panel. What is the name of the sound
device you have, and what have you done to ensure that you are using the most
recent Vista compatible drivers. Not knowing answers to these, possibly
other, questions will only cause people to walk you through the same ground
you have already covered, and thus likely only lead to further confusion and
possibly bad feelings.
--
freddy






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Click to expand...

Hey Freddy, Certainly.

Really, I have followed every step that the previous post-er had
done. I have been using a headset to talk through Skype and Windows
Messanger as I am based internationally for work. Everything has been
great with this set-up until about 4 days ago. For some reason,
windows has refused to recognize when I insert the mic into the side-
outlet. Skype tells me it cannot hear me, windows speech rec tells me
it cannot hear me, etc. Even when I have the mic unplugged, the
system tells me that it is in and working properly.

Have checked all sound measurements in all areas of the computer, and
everything is in order, proper volumes and settings. Dell took over
my computer through the web, tested the sound areas of the control
panel, sound card settings, and even attempted voice recognition
settings. Nothing helped. The tech, after 3 hours of repeating the
same checks over and over suggested that I must just have a bad mic.
(I should also add that this is a brand new computer, fully loaded
from Dell. I have not added on a bunch of software or harward
myself.) Dell suggested then to run a diag test in the boot menu to
see if the outlet was dead on the computer. I did that, and
everything worked perfectly there. I could hear myself played back in
the test section.

I then tried a borrowed headset which also plugs into the mic jack.
Same exact issues. Could not hear a thing once Vista is fired up, but
in the boot diags, can hear perfectly. So at least I know the outlet
is working. Reading the previous persons posts and comment were like
reading my mind. Everythign is exactly the same. In addition, tried
my original mic on another computer. Here's the interesting part.
Works on and older XP, but not on vista.

Also after having searched Vista+Microphone issues, I see that
hundreds of the same complaints come back. Almost every one that I
read suggests to just buy a USB based mic to use with vista. OR, I
have been reading to install XP, but I want Vista, so whats the
point? All just seems strange.

Thanks Freddy. Appreciate the help.

Bryan
 
Bryan,

I doubt that I'm more insightful than three hours of Dell tech support, but
since the mic was working before, and only stopped four days ago for no
reason, the problem must have been initiated by something, but what? Did you
make some change, like install some software or hardware, or anything? Based
on the logic that something happened to mess up the sound card mic function,
try uninstalling your audio device in Device Manager. Just unfold the Sound,
video and game controllers, and then right click the sound card and select
uninstall. The idea here is to have Windows reinstall and thus reconfigure
the sound card when it reboots. Sometimes doing this
fixes problems like you have. Let us know what happens. If you've already
tried that approach, try it again just to make sure. Anyone else?
 
Bryan,

I doubt that I'm more insightful than three hours of Dell tech support, but
since the mic was working before, and only stopped four days ago for no
reason, the problem must have been initiated by something, but what? Did you
make some change, like install some software or hardware, or anything? Based
on the logic that something happened to mess up the sound card mic function,
try uninstalling your audio device in Device Manager. Just unfold the Sound,
video and game controllers, and then right click the sound card and select
uninstall. The idea here is to have Windows reinstall and thus reconfigure
the sound card when it reboots. Sometimes doing this
fixes problems like you have. Let us know what happens. If you've already
tried that approach, try it again just to make sure. Anyone else?
--
freddy












- Show quoted text -
Click to expand...

Thanks Freddy, I have never uninstalled before. Would you mind
walking me through that and tell me what I need to do after I have
uninstalled?

Thank you,
Bryan
 
Bryan,

You need to do nothing apart from performing the uninstall procedure I
outlined in my previous comments. To make the uninstall take effect, Windows
must reboot. When Windows boots again, it will find new hardware, the sound
card, and then it will reinstall and reconfigure it. The idea by doing this
is that Windows will correct any previous problems and reestablish your sound
card functions back to its correct state, as it was before the problem
started.
 
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