messenger will only work on one of my systems??!

[Mark Doran]

OK, I definitely need expert help please...my brain hurts
from trying so hard to figure out what I'm doing
wrong!! ;-)

I have a LAN which is set up with an Active Directory
domain and all the user accounts using roaming profiles.
All the client systems are XP with SP1 installed. I have
a VPN/Firewall router managing the connection to the
internet; it's UPnP capable and enabled.

I have exactly one client system from which I can use
either the Windows or MSN Messenger clients to do
voice/video conferences with remote sites. Works
perfectly. Trouble is, that system is on its last legs
and desparately needs replacement. Enter the problem...

I can get no other system to work when using either
version of Messenger. Same OS version and service pack
level.

I have looked for the UPnP windows component. The
working system doesn't have this installed. Really, I
doubled checked in the add/remove programs "windows
components" place.

I have looked for the UPnP service in the "services" list
under the control panel. It's not enabled on the working
system. Really, I double checked this too ;-)

I have tried two different routers:

Asante VR2004AC VPN. In this case, "not working" means
that the local client receives incoming voice and video
but the remote end sees nothing and hears nothing. UPnP
is enabled on the router. The magic client system works
prefectly.

Linsys WRV54G. In this case, "not working" means that
the local client sees a black screen where remote video
should be an no audio and the symptoms at the remote site
are the same. UPnP is enabled on the router. The magic
client system works prefectly.

The remote site I'm using for testing is "known good" in
that it can video chat to a number of other folks wihtout
issue. The problem has to be local to my end.

Symptoms don't change if I use system local or domain
admin accounts versus regular user accounts for login to
the client systems.

In desperation I tried installing the Windows UPnP
component and enabling the UPnP service by hand on one of
the new systems. No change in symptoms.

Does anyone have any suggestions on what it is about that
one system that makes it magic and lets it work where no
other apparently can?? The magic system is dying as I
say so I really need to figure out how to annoint a new
magic machine... I've just stared at this too long now
and can't for the life of me figure out what could be
different.

Any clues would be much appreciated! Thanks in advance.

Cheers,

Mark.

 

[Lucky One]

Hi Mark

Sorry I can help you with Asante

Some things to look for sound on the nic Properties QoS Packet Scheduler

Intel Network cards had some driver problems with messenger but I think the
has been fixed with a driver update





These are the setting I use with my linksys BEFW11S4 router should be the
same for WRV54G router I do not use a firewall other than the router you
must have latest firmware, you must have UPnP Enable on the router to get
the Internet Gateway to appear in view network connections

And the router to appear in My Network Places UPnP Enable/Disable radio
button in on the password tab in the router setting,



I have found that with lisksys routers is that you must a have universal
plug and play installed as well internet gateway device discovery and
control client, go to control panel, add or remove programs, windows
components, networking services, click on details and install if they are
already installed in control panel go to, administrative tools, services,
and look for universal plug and play device, and see if it started if it is
set to start automatic change to manual right click on it go properties
startup type and from drop down box select manual and do the same for SSDP
Discovery service you may have to reboot after reboot you should see your
router in my network places and in view network connections you will see
internet gateway if this fails to work try uninstalling and reinstalling
universal plug and play and internet gateway device discovery





Post back and let me know how you get on