Messenger Microphone problem with Video Conf

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G

Guest

I can hear and see the other person perfectly. The other person can see me
perfectly, but can't hear me. I ran the audio wizard and it checks out fine,
but when I speak, the volume bar for the mic doesn't register anything. Any
ideas? I'm using a Canon ZR65MC
 
Greetings Chris,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

If that's not the case, and if you or your contact are using a router (with UPnP support),
you may need to remove the current port forwardings. To do so (note this is for Windows XP
exclusively), click Start, All Programs, Accessories, Communications, Network Connections.
Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose
Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then
choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose
Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.
 
I would just like to say i have similar problems. I have
unchecked my QoS boxes rebooted etc and no change.The
only thing i havent done is gone to the 'internet
gateway' because its not there in my control panel, any
ideas?
-----Original Message-----
Greetings Chris,

Firstly, make sure both you and your contact have gone
Click to expand...
through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger
Click to expand...
window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to
Click to expand...
select and test your audio/video devices.
If that's not the case, and if you or your contact are
Click to expand...
using a router (with UPnP support),
you may need to remove the current port forwardings. To
Click to expand...
do so (note this is for Windows XP
exclusively), click Start, All Programs, Accessories,
Click to expand...
Communications, Network Connections.
Right-click the "Internet Gateway" (should be under the
Click to expand...
Internet Gateway heading) and choose
Properties. Choose the Settings button, click
Click to expand...
each 'msmsgs' or 'msnmsgr' entry and then
choose 'Delete' to each one. Then close Messenger (right-
Click to expand...
click the Messenger icon, choose
Exit), then restart Messenger.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in
Click to expand...
category view click Network and
Internet connections then click Network Connections.
Click to expand...
Right click your network/internet
connection, then click Properties. Uncheck the QoS
Click to expand...
Packet Scheduler, then reboot and try
 
MSN Messenger 6.2 audio/video requirements:

1. If using a modem/router it must be UPnP compatible. Set Zone Alarm to
medium or shutdown, but if you are proficient with the settings, allow MSN
Messenger 6.2.0205 access to the Internet.

2. On the Network Connections, right click Local Area Connection, go to
Properties, and the General tab should show a check mark only on Client for
Microsoft Network, and Internet Protocol (TCP/IP). No check on File and
Printer Sharing for Microsoft Networks, nor on QoS Packet Scheduler.

3. The Windows Firewall should be ON (recommended) and no check in Don't
allow exceptions . The Exceptions tab will later show the MSN Messenger
6.2.0205 and UPnP Framework as being active.

4. In the Control Panel > Add Remove Programs > Add Remove Windows
Components, scroll to Networking Services and remove all checks, except for
Internet Gateway Device Discovery, and for UPnP User Interface. Click Ok,
Next, and after clicking Next the Windows Wizard Component will run. Click
Finish; now the UPnP will automatically open all required ports.

5. Sign in on Messenger and run Audio/Video Tuning Wizard. In the Tools >
Options > Connection tab, you should read You are connected to the Internet
through a UPnP symmetric NAT. (Administrator); if you are using a dial-up
line it will read You are connected to the Internet using a direct
connection. Now check the Windows Firewall Exceptions list, the MSN Messenger
6.2.0205 and UPnP Framework will now have a check mark and the required ports
automatically open.

6. Both Windows XP users sides should have similar setups, with working
webcams and microphones. Remember that one side can have dial-up and the
other a UPnP compatible modem/router.

Hope this will help, it has with many people. Your friend, Erfain.
 
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