messages print to different printer trays

[Cynthia J]

I can't find this answer in the online help. I have my default printer set
to print emails to "tray one." Any emails I receive within the company will
print to "tray one." Any emails I received from outside of the company won't
print to that tray unless I go into the print preferences and change from
"automatically select" to "tray one." How can I get all of my emails to
print to "tray one" regardless of the source?

 

[Milly Staples [MVP - Outlook]]

Consult your printer manual. It is not an Outlook issue.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Cynthia J asked:

| I can't find this answer in the online help. I have my default
| printer set to print emails to "tray one." Any emails I receive
| within the company will print to "tray one." Any emails I received
| from outside of the company won't print to that tray unless I go into
| the print preferences and change from "automatically select" to "tray
| one." How can I get all of my emails to print to "tray one"
| regardless of the source?

 

[Cynthia J]

I've had our volunteer computer person look at this problem. He agrees that
it is not a printer issue. He said that, although it doesn't make sense, it
could be something related to text vs. HTML, as all of the in-house messages
are in text whereas the incoming are HTML.