Messages for a resource are sent to a non-existent account

  • Thread starter Thread starter Frank Thynne
  • Start date Start date
F

Frank Thynne

We have four conference facilities for each of which we have set up in
Exchange Server 2003 a resource account with a calendar. At one time
Person A and others were delegated to manage those resources.

Person A has now left. Her account has been deleted and I can find no
reference to her in any address book or as a remaining delegate. But
when resource requests are sent to one of the conference facilities,
they are also sent to Person A as well as to other resource managers.
Naturally, the request to Person A is returned as undeliverable.

It seems that somewhere in the Exchange Database - or perhaps in some
other cached data there is an invalid reference to Person A, but I
cannot find out how to discover it or fix it.

Ideas welcome!
 
Frank Thynne said:
We have four conference facilities for each of which we have set up in
Exchange Server 2003 a resource account with a calendar. At one time
Person A and others were delegated to manage those resources.

Person A has now left. Her account has been deleted and I can find no
reference to her in any address book or as a remaining delegate. But
when resource requests are sent to one of the conference facilities,
they are also sent to Person A as well as to other resource managers.
Naturally, the request to Person A is returned as undeliverable.

It seems that somewhere in the Exchange Database - or perhaps in some
other cached data there is an invalid reference to Person A, but I
cannot find out how to discover it or fix it.

Ideas welcome!
Click to expand...

Check out http://support.microsoft.com/?scid=kb;en-us;252800
(XCLN: Meeting Request Goes to Former Delegate)

....and try posting in microsoft.public.exchange.admin for Exchange-related
stuff.
 
Your reply fitted the situation well, and I thought it would give me a
complete solution - but, alas, not. KB article 253557 looed slightly
more relevant than 252800 because we are using Outlook 2003 and not
Schedule+, although the principles look the same.

Unfortunately, after setting up a profile to access the "offending"
resource account and using MDBVU32, I could find no Schedule + EMS
Interface reference in any of the property names or values in the
Associated Messages in FLD for the Inbox or any other folder.

I can't be sure I'm looking in the right place, and I hoped that the
Query Interface might help me to locate, say, the account name of the
departed delegate, but the interface does not seem easy to use, and it
would be very time-consuming to set up profiles to access each of the
resources that might refer to the stranded delegate.

What I need is either:
1. a way to look for the stranded delegate's name in the whole of the
Exchange database, and/or
2. a way to discover, perhaps by suitable logging, where the email
message for the stranded delegate originates.

I'll post this on the microsoft.public.exchange.admin group, too, as
you suggest.

Thanks for your help so far.
Frank
 
Frank,

I am having the same problem. Did you ever come up with a solution to this?
 
Back
Top