Message Tracking

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Guest

I am looking for a feature of .Net that will allow me to query an exchange
server mailbox store for messages related to a specific message ID.

Here is the scenario: Company X sells widgets. For each widget Transaction
there are 20+ emails that are exchanged between Company X and a customer.
Company X spends alot of time separating these emails into public folders so
that anyone who works the transaction can have a proper context on the
communications with the customer.

Is there a way to "tag" a message when communications are initiated with a
customer, so that .Net could automatically pull any email threads related to
"Transaction 34543" for example from the exchage server?

I have looked at mail headers, but I dont know enough about exchange to
understand how custom headers are persisted in a thread? If I send a message
with a custom header to Customer A, will this be included in the response
back to me?

Any insight is much appreciated. Thx.

Doug
 
Hello,

To access the Exchange server in .NEt application, the recommended way is
WebDav.

WebDAV Reference
http://msdn.microsoft.com/library/default.asp?url=/library/en-us/e2k3/e2k3/w
ss_references_webdav.asp

And here is sample:
How to retrieve and modify properties on items by using WebDAV in Visual C#
http://support.microsoft.com/?id=310283

Some third party resolution:
http://www.independentsoft.de/webdavex/index.html

Hope this help,

Luke Zhang
(This posting is provided "AS IS", with no warranties, and confers no
rights.)
 
If I send a message
with a custom header to Customer A, will this be included in the response
back to me?
 
The answer is NO. A reply message can only include original message's
content, not mail header.

Luke Zhang
(This posting is provided "AS IS", with no warranties, and confers no
rights.)
 
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