Message for Engel - RE: Definition update 1.14.1353.2 - KB915597

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Do you remember me?

I copied and pasted my original message, your answer and my subsequent
message pertaining to my problem as you asked me to get back to you once I
had finished running the scans etc.



Hello again

I'm back - finally. And have run everything except for the Ewido site, it
wouldn't work for me for some reason, tried it with IE and with Firefox.

I have re-installed WD again, so now, let me know what I should do please
Thank you
Monique
 
Hello Monique,

Can you go to Windows Update, do an Express scan, and apply all offered
updªtes
http://update.microsoft.com

Follow these steps, even though the original cause of the problem appears
not to apply.
http://support.microsoft.com/kb/915105

In general, if that KB (KB 915105) procedure fails with an error message,
the next thing to try is the Windows Installer cleanup tool:
Windows Installer cleanup tool: read the info carefully before using:
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Еиçеl
--
 
Hello Engel

Well, I tried to do the update - which was 1.14.1361.6 (KB915597)

And it said Updates were unable to be successfully installed.

I followed the other link you gave http://support.microsoft.com/kb/915105
and followed what it says in the resolution section, which was to go to run
and type in Msiexec /x {A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} and clicked OK
Then I opened WD and tried to apply the updates. BUT the updates will not
update at all.Nothing happens when I click on "check for update"

And your 3rd option is scaring the hell out of me. I think I'll just
uninstall WD completely and just use the other softwares I've been using
until this BETA version is done and over with. I do have XP and reading from
another post I did see that WD would be free to XP users, so I will wait for
that, even if it takes a year........lol...........rather than take a chance
in screwing up other programs.

Thanks for your help
Monique
 
Monique--give it some time.

When you press Check for Updates, it triggers an AutoUpdate request.

That should result in a balloon notification from the tray that updates are
being checked for. However, you may have balloon notifictions turned off.

The update process takes a few minutes, and has no visible progress signs,
except that, on completion, you should see updated information at the bottom
of the home screen in Windows Defender.

--
 
Hi Bill

You are probably right, maybe it does take some time, although it was the
same thing at other times when I did this and waited and waited and nothing
happened.

I have already uninstalled it and I've decided now to wait for the full
version to be available. I don't mind trying BETA version of programs, but
when I hit a wall, then I choose to wait it out :)

Thank you all for your help.
I will get the full version when it's available
Monique
 
Sorry you had a poor experience. I expect they'll get the quirks worked out
of the update process by release time.
--
 
Thanks for your help :)
--
Monique


Bill Sanderson MVP said:
Sorry you had a poor experience. I expect they'll get the quirks worked out
of the update process by release time.
Click to expand...
 
Back
Top