whoa i found this in regards to a post about mesh on theis forums
(this being a reply to the starting post)
You have been unlucky, apart from long waits on the phone I have nothing but praise for my Mesh desktop and the help that I have received from them, it sometimes takes a while for a reply to posts on the help desk but they do come.
I also note that where I have come across complaints about Mesh on these forums it is never long before the post a reply.
Albie
(the starting post is both on this site but this reply was from another site with the same starting post.)