- Joined
- Jan 8, 2008
- Messages
- 5
- Reaction score
- 0
Hello people
After a few Google searches today regarding problems with Mesh I came across this site. I was interested and to be honest terrified to read some of the many Mesh threads I have read.
Still, I am very new to Mesh so for now the possible future problems that may arise when things go wrong can be put to the back of my mind. I hold out hope that long term I have no serious PC problems or CS problems with Mesh as I've paid my dues for the last 3 years with my old Fujitsu Siemens nightmare system.
Anyhow, intro and waffle over and onto my dilemma. I ordered a Mesh PC around the 20th Dec after reading some reviews and debating which rig to buy for about a month. I fully understood and accepted that at the earliest I would see my PC the first week in Jan.
So e-mail arrives in the inbox from Mesh early last week stating that the PC would be delivered on the Friday, "Brilliant" I thought as I was on extended annual leave and wouldn't need to take extra time off to get the PC delivered.
So checked with Amtrak’s tracking site on the Thursday as advised, nothing. Checked again on Friday and still nothing. After checking a few times that day I called the local depot and was lucky enough to speak to a helpful chap who said it hadn't arrived that day, but may arrive that evening. Though this would mean that as I hadn't paid for the Sat delivery they wouldn't be able to deliver it until the Monday. That wasn't possible as there would be no one available on Monday to take delivery of it. Luckily upon explaining this to him he gave me the Saturday drivers’ mobile number and told me to call him on the Sat morning. He said that if the goods may arrive at the hub later that night and I may be able to get the driver to deliver them to me on the Sat or arrange to meet him at the depot to collect it (not overly a problem as it is only 20 mins from me).
Checked the website later that night, and right enough it had been delivered. Sat morning called the driver who I caught just leaving the depot, and he was kind enough to hear me out, inform me he had a delivery later that day near my area and if I wished I could meet him at that address and collect it from his van. True to his word he met me, helped me load it into the car and I gave him £10 for being a helpful chap.
Get the PC home, set it up and realised there is something odd. Upon loading it up I noticed that the Vista welcome centre is telling me the PC is Quad core. Odd considering I ordered Dual core. Upon further inspection it became evident that I had received the correct order, in terms of monitor, and 5.1 speakers, but the incorrect tower, Keyboard and no mouse.
This kinda took the shine off my mood, and even more so when I tried calling their CS to enquire why this had happened. Needless to say they were closed for the weekend.
So, looking further at the spec I actually think that I've ended up with a slightly higher spec than what I ordered.
Sadly this morning I got a call from a very rude man who "TOLD" me I had the wrong machine and will have to send it back. "Ok" I thought, so how does this work. Rudely he "told" me I will have to hand the unit over to a courier to be sent back and only then will they send out the correct unit.
My problem with that is why can't they just deliver the new one when they collect the current one? Plus I'm not thrilled at the prospect of having to take any time off work to ensure that I'm home at a later date, not to mention having a further delay in getting the unit.
So overall I'm already disappointed with their CS. I'm delighted (touch wood) with the PC and would be more than happy to keep hold of it. Does anyone know where I stand with this, as it was their mistake, am I legally bound to return it?
Sorry for the long windedness of this post, and many thanks in advance for any comments.
After a few Google searches today regarding problems with Mesh I came across this site. I was interested and to be honest terrified to read some of the many Mesh threads I have read.
Still, I am very new to Mesh so for now the possible future problems that may arise when things go wrong can be put to the back of my mind. I hold out hope that long term I have no serious PC problems or CS problems with Mesh as I've paid my dues for the last 3 years with my old Fujitsu Siemens nightmare system.
Anyhow, intro and waffle over and onto my dilemma. I ordered a Mesh PC around the 20th Dec after reading some reviews and debating which rig to buy for about a month. I fully understood and accepted that at the earliest I would see my PC the first week in Jan.
So e-mail arrives in the inbox from Mesh early last week stating that the PC would be delivered on the Friday, "Brilliant" I thought as I was on extended annual leave and wouldn't need to take extra time off to get the PC delivered.
So checked with Amtrak’s tracking site on the Thursday as advised, nothing. Checked again on Friday and still nothing. After checking a few times that day I called the local depot and was lucky enough to speak to a helpful chap who said it hadn't arrived that day, but may arrive that evening. Though this would mean that as I hadn't paid for the Sat delivery they wouldn't be able to deliver it until the Monday. That wasn't possible as there would be no one available on Monday to take delivery of it. Luckily upon explaining this to him he gave me the Saturday drivers’ mobile number and told me to call him on the Sat morning. He said that if the goods may arrive at the hub later that night and I may be able to get the driver to deliver them to me on the Sat or arrange to meet him at the depot to collect it (not overly a problem as it is only 20 mins from me).
Checked the website later that night, and right enough it had been delivered. Sat morning called the driver who I caught just leaving the depot, and he was kind enough to hear me out, inform me he had a delivery later that day near my area and if I wished I could meet him at that address and collect it from his van. True to his word he met me, helped me load it into the car and I gave him £10 for being a helpful chap.
Get the PC home, set it up and realised there is something odd. Upon loading it up I noticed that the Vista welcome centre is telling me the PC is Quad core. Odd considering I ordered Dual core. Upon further inspection it became evident that I had received the correct order, in terms of monitor, and 5.1 speakers, but the incorrect tower, Keyboard and no mouse.
This kinda took the shine off my mood, and even more so when I tried calling their CS to enquire why this had happened. Needless to say they were closed for the weekend.
So, looking further at the spec I actually think that I've ended up with a slightly higher spec than what I ordered.
Sadly this morning I got a call from a very rude man who "TOLD" me I had the wrong machine and will have to send it back. "Ok" I thought, so how does this work. Rudely he "told" me I will have to hand the unit over to a courier to be sent back and only then will they send out the correct unit.
My problem with that is why can't they just deliver the new one when they collect the current one? Plus I'm not thrilled at the prospect of having to take any time off work to ensure that I'm home at a later date, not to mention having a further delay in getting the unit.
So overall I'm already disappointed with their CS. I'm delighted (touch wood) with the PC and would be more than happy to keep hold of it. Does anyone know where I stand with this, as it was their mistake, am I legally bound to return it?
Sorry for the long windedness of this post, and many thanks in advance for any comments.
