Memory Error

  • Thread starter Thread starter Joe
  • Start date Start date
J

Joe

I am having trouble with my Kodak AiO5300 and I was trying to work with their
tech support person. He wanted to connect with my computer but I keep getting
an Memory error such as 0x06ef0068. I was wondering if anyone could desipher
this one.
I am running XP Pro/ SP3, IE8
 
Joe said:
I am having trouble with my Kodak AiO5300 and I was trying to work with their
tech support person. He wanted to connect with my computer but I keep getting
an Memory error such as 0x06ef0068. I was wondering if anyone could desipher
this one.
I am running XP Pro/ SP3, IE8
Click to expand...


Hi Joe,
Did you allow the Help & Support Remote access ?
Try to disable the firewall for this session ( this session only, please
Renable after this).

Why you don't just uninstall it and then reinstall it from scratch?

Look in the event viewer for a complete verbatim of the error and does it
occur only when the Help and support personal connect or with other apps?
HTH,
nass
 
Good to here from you nass. I did check Help & Support Remote and is Started.
I have uninstalled and reinstalled the Kodak program so many times I should
install it with a zipper ;-).
I do notice that there are additional error numbers: 0x07ef0068 & 0x05730068
 
Hi Joe,

We need the exact verbatim of the error message Joe!

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

I'm not sure if you did test your RAM or not yet, but if you didn't try this
app from MS:
Windows Crash Analysis:
http://oca.microsoft.com/en/windiag.asp
 
nass,
Here are the report that you asked for.
I have ran a RAM test and all is OK

APPLICATION ---
Event Type: Error
Event Source: Remote Assistance
Event Category: None
Event ID: 5251
Date: 7/7/2009
Time: 7:41:23 AM
User: N/A
Computer: LAPTOP
Description:
The HelpAssistant account is disabled or missing, or the password could not
be verified. Remote Assistance will be disabled. Restart the computer in safe
mode and type the following text at the command prompt: sessmgr.exe -service.
If the problem persists, contact Microsoft Product Support.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

********************************************************************************
SYSTEM ---
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 7/7/2009
Time: 9:27:57 AM
User: N/A
Computer: LAPTOP
Description:
The W3SVC service terminated with the following error:
The requested lookup key was not found in any active activation context.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 7/7/2009
Time: 9:27:00 AM
User: N/A
Computer: LAPTOP
Description:
The MSFtpsvc service terminated with the following error:
The requested lookup key was not found in any active activation context.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 7/7/2009
Time: 9:25:45 AM
User: N/A
Computer: LAPTOP
Description:
The Peer Networking service depends on the Peer Name Resolution Protocol
service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7003
Date: 7/7/2009
Time: 9:25:45 AM
User: N/A
Computer: LAPTOP
Description:
The Peer Name Resolution Protocol service depends on the following
nonexistent service: tcpip6

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7003
Date: 7/7/2009
Time: 9:25:21 AM
User: N/A
Computer: LAPTOP
Description:
The HPWJA Service service depends on the following nonexistent service:
MSSQL$HPWJA

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 7/7/2009
Time: 9:22:33 AM
User: N/A
Computer: LAPTOP
Description:
The W3SVC service terminated with the following error:
The requested lookup key was not found in any active activation context.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 3095
Date: 7/7/2009
Time: 9:18:20 AM
User: N/A
Computer: LAPTOP
Description:
This computer is configured as a member of a workgroup, not as a member of a
domain. The Netlogon service does not need to run in this configuration.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

********************************************************************************
SECURITY ---
NONE
--
Thank you for your help,
Joe


nass said:
Hi Joe,

We need the exact verbatim of the error message Joe!

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

I'm not sure if you did test your RAM or not yet, but if you didn't try this
app from MS:
Windows Crash Analysis:
http://oca.microsoft.com/en/windiag.asp

Joe said:
Good to here from you nass. I did check Help & Support Remote and is Started.
I have uninstalled and reinstalled the Kodak program so many times I should
install it with a zipper ;-).
I do notice that there are additional error numbers: 0x07ef0068 & 0x05730068
Click to expand...
Click to expand...
 
nass,
This is what the error message said:

IEXPLORER.EXE - Application Error

The instructions at 0x04450068 referenced memory at 0x04450068.
The memory could not be written.

OK to Terminate
Cancel to Debug

Also, the numbers seem to be changing. I can't test anymore because the tech
went home and shut down the sessions request.
--
Thank you for your help,
Joe


nass said:
Hi Joe,

We need the exact verbatim of the error message Joe!

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

I'm not sure if you did test your RAM or not yet, but if you didn't try this
app from MS:
Windows Crash Analysis:
http://oca.microsoft.com/en/windiag.asp

Joe said:
Good to here from you nass. I did check Help & Support Remote and is Started.
I have uninstalled and reinstalled the Kodak program so many times I should
install it with a zipper ;-).
I do notice that there are additional error numbers: 0x07ef0068 & 0x05730068
Click to expand...
Click to expand...
 
nass,
Also, I don't know if it makes any difference but the error message seems to
pop up about the same time the "Yellow" bar pops up in Internet Explorer. It
said something about allowing an ActiveX be downloaded. The error message
locks up IE8 and I have to use Task Manager to close it.
Joe

--
Thank you for your help,
Joe


Joe said:
nass,
This is what the error message said:

IEXPLORER.EXE - Application Error

The instructions at 0x04450068 referenced memory at 0x04450068.
The memory could not be written.

OK to Terminate
Cancel to Debug

Also, the numbers seem to be changing. I can't test anymore because the tech
went home and shut down the sessions request.
--
Thank you for your help,
Joe


nass said:
Hi Joe,

We need the exact verbatim of the error message Joe!

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

I'm not sure if you did test your RAM or not yet, but if you didn't try this
app from MS:
Windows Crash Analysis:
http://oca.microsoft.com/en/windiag.asp

Joe said:
Good to here from you nass. I did check Help & Support Remote and is Started.
I have uninstalled and reinstalled the Kodak program so many times I should
install it with a zipper ;-).
I do notice that there are additional error numbers: 0x07ef0068 & 0x05730068
--
Thank you for your help,
Joe


:



:

I am having trouble with my Kodak AiO5300 and I was trying to work with their
tech support person. He wanted to connect with my computer but I keep getting
an Memory error such as 0x06ef0068. I was wondering if anyone could desipher
this one.
I am running XP Pro/ SP3, IE8
--
Thank you for your help,
Joe


Hi Joe,
Did you allow the Help & Support Remote access ?
Try to disable the firewall for this session ( this session only, please
Renable after this).

Why you don't just uninstall it and then reinstall it from scratch?

Look in the event viewer for a complete verbatim of the error and does it
occur only when the Help and support personal connect or with other apps?
HTH,
nass
Click to expand...
Click to expand...
Click to expand...
 
Joe said:
nass,
Here are the report that you asked for.
I have ran a RAM test and all is OK
Click to expand...

Read these info carefully and see what apply and what doesn't!



PPLICATION ---
Event Type: Error
Event Source: Remote Assistance
Event Category: None
Event ID: 5251
Date: 7/7/2009
Time: 7:41:23 AM
User: N/A
Computer: LAPTOP
Description:
The HelpAssistant account is disabled or missing, or the password could not
be verified. Remote Assistance will be disabled. Restart the computer in safe
mode and type the following text at the command prompt: sessmgr.exe -service.
If the problem persists, contact Microsoft Product Support.

This error can be because you are behind a NAT Router and your Firewall not
allowing RAC.
If your Router allow UPNP and allow RAC, try to configure the Router to
allow these Ports/services in the NAT Rules.


sessmgr.exe is the service service that offer the invitation to the other
party.

Remote Assistance: Fixing Offer Remote Assistance
http://blog.netnerds.net/2006/12/remote-assistance-fixing-offer-remote-assistance/

#####################################################################################
SYSTEM ---
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 7/7/2009
Time: 9:27:57 AM
User: N/A
Computer: LAPTOP
Description:
The W3SVC service terminated with the following error:
The requested lookup key was not found in any active activation context.

IIS: Services Fail to Start with Event ID 7023
http://support.microsoft.com/kb/327649
System Errors When You Open World Wide Publishing Service or Administrative
Tools Services
http://support.microsoft.com/kb/295162
http://support.microsoft.com/kb/889073
#######################################################################################
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Date: 7/7/2009
Time: 9:27:00 AM
User: N/A
Computer: LAPTOP
Description:
The MSFtpsvc service terminated with the following error:
The requested lookup key was not found in any active activation context.

You may notice multiple instances of Inetinfo.exe on the computer or you may
receive an error message when you try to start an IIS service
http://support.microsoft.com/kb/905423

C:\> net start msftpsvc
http://support.microsoft.com/kb/327649

###########################################################################################
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7001
Date: 7/7/2009
Time: 9:25:45 AM
User: N/A
Computer: LAPTOP
Description:
The Peer Networking service depends on the Peer Name Resolution Protocol
service which failed to start because of the following error:
The dependency service does not exist or has been marked for deletion.

Why you having Peer-2-Peer networking Joe?
Windows Peer-to-Peer Networking
http://technet.microsoft.com/en-us/library/bb457079.aspx

http://www.faqs.org/patents/app/20090006849
http://msdn.microsoft.com/en-us/library/ms883408.aspx

##########################################################################################
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7003
Date: 7/7/2009
Time: 9:25:45 AM
User: N/A
Computer: LAPTOP
Description:
The Peer Name Resolution Protocol service depends on the following
nonexistent service: tcpip6

wHAT THE ENTRIES IN THIS KEY:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\PeerNet\PNRP\IPV6-Global\SearchOnly=1

Peer Name Resolution Protocol
http://technet.microsoft.com/en-us/library/bb726971.aspx

Peer Name Resolution Protocol
http://www.blackviper.com/WinXP/Services/Peer_Name_Resolution_Protocol.htm
http://en.wikipedia.org/wiki/Peer_Name_Resolution_Protocol

#########################################################################################
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7003
Date: 7/7/2009
Time: 9:25:21 AM
User: N/A
Computer: LAPTOP
Description:
The HPWJA Service service depends on the following nonexistent service:
MSSQL$HPWJA

Event ID 7003 — Service Start Operations

http://technet.microsoft.com/en-us/library/cc756359(WS.10).aspx

http://blogs.msdn.com/sql_protocols/archive/2006/02/21/536201.aspx

Jetadmin 10.1 "waiting for service to start"
http://forums13.itrc.hp.com/service...47627+1245583370410+28353475&threadId=1280478
http://forums13.itrc.hp.com/service...47627+1245583422709+28353475&threadId=1232652


HP Web Jetadmin 10 - Determining if Your WJA 10 Database Needs More Memory
http://h20000.www2.hp.com/bizsuppor...sId=27905&prodTypeId=18972&objectID=c01212776


########################################################################################
Event Type: Error
Event Source: NETLOGON
Event Category: None
Event ID: 3095
Date: 7/7/2009
Time: 9:18:20 AM
User: N/A
Computer: LAPTOP
Description:
This computer is configured as a member of a workgroup, not as a member of a
domain. The Netlogon service does not need to run in this configuration.

This computer is configured as a domain member server
http://technet.microsoft.com/en-us/library/cc708055(WS.10).aspx


You cannot view other workgroup computers on the network on a Windows
XP-based computer
http://support.microsoft.com/kb/903267
 
nass,
Thank you for all your hard work. I went through all of the sites and fixes
you recommended.
I did find an allow/not allow on my Linksys Router for UPnP and switched it
to allow.
I also removed the peer-2-peer check mark in the Add or Remove Windows
Components.
But, because I have to reopen an session with Kodak, it may have to wait a
couple of
days.
I did look in the registration for the key mentioned in "tcpip6" after I
removed the check
mark from the peer-2-peer. I could not find the "IPV6-Global\SearchOnly=1".
 
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