Meeting requests sent as text from one user from address book

  • Thread starter Thread starter John Crowley
  • Start date Start date
J

John Crowley

I have one user with Outlook 2003 that sends plain text emails to anyone she
selects from the address book.
It will send iCalendar meeting requests if I type in an external address
that does not appear in address book.
I can't find any settings that are different than anyone else in the office.
I'm out of ideas. Any help?

This is running off an POP/SMTP mail server, not Exchange.

Jay
 
More info, but still no solution:
It appears that this particular Outlook installation is sending all emails
as text even though all the options say to send as HTML. I found something
on the net that instructed to open a contact, right click on the email
field, select send options, and set to html... Unfortunately when I try
selecting Send Options from the menu, I get an error message that is not
helpful (something like "Unable to perform the operation", sorry don't have
the exact message.)

An uninstall/reinstall did not help... seems the settings are cached
somewhere.

Jay
 
The actual message is "Cannot perform the requested operation. The command
selected is not valid for this recipient. To set options for this message,
click Options on the toolbar." There is no "Options" on the toolbar. As
far as I can find, there is no option to set how to send to a particular
recipient in the address book.

This error also appears on other peoples computers that can send html emails
without any problems. I'm still stuck on this one.

Jay
 
More information; Double-clicking the email address in the contact window
brings up a property window that allows you to force a particular format.
The particular user with the problem had "Let outlook decide" selected, and
it was still forcing text. Resetting the options to use plain text and then
back again to html and deleting and readding people in the contact list
seems to have fixed the problem.... sometimes. I'm still not clear on what
combination works and doesn't.

Jay
 
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