McAfee

  • Thread starter Thread starter Julian
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Julian

Yesterday I was invited to...
"RENEW NOW, Save 20% on 2-Year Renewal"

McAfee software came supplied on a trial basis with my Dell PC
but I immediately replaced it with Norton's that came as part of
the BT internet package.

I wrote back...

"I don't think so.
There is mounting evidence, albeit at this point circumstantial,
that your software is responsible for causing problems with
Windows Mail that end up with a user being unable to send
email without a lot of stress and heartache.

See newsgroup...
http://tinyurl.com/2ngxyz

Are you aware of the issue?"

I'll report back with any response.
 
You'll get a boilerplate reply that will have little or nothing
to do with the question you asked. Customer service is not
what it used to be.

Gary VanderMolen
 
Julian said:
Yesterday I was invited to...
"RENEW NOW, Save 20% on 2-Year Renewal"

McAfee software came supplied on a trial basis with my Dell PC
but I immediately replaced it with Norton's that came as part of
the BT internet package.

I wrote back...

"I don't think so.
There is mounting evidence, albeit at this point circumstantial,
that your software is responsible for causing problems with
Windows Mail that end up with a user being unable to send
email without a lot of stress and heartache.

See newsgroup...
http://tinyurl.com/2ngxyz

Are you aware of the issue?"

I'll report back with any response.
Click to expand...

Of course Norton causes the same problems.
 
Frank Saunders said:
Of course Norton causes the same problems.
Click to expand...

I haven't had it YET.
Is there a common set of circumstances whereupon
McAfee or Norton screws the database?
 
We don't know exactly what happens. Both N and M result in wiping out
users's dbx files in OE (not deleting them, but rather erasing their
contents and substituting zeroes. some of the cause of that is OE and the
rest is the other 3rd party stuff interfereing )

Enjoy the OS (as it is) without the nasty AV software that ruins that
potential enjoyment.

cheers,

steve
 
Steve Cochran said:
We don't know exactly what happens. Both N and M result in wiping out
users's dbx files in OE (not deleting them, but rather erasing their
contents and substituting zeroes. some of the cause of that is OE and the
rest is the other 3rd party stuff interfereing )

Enjoy the OS (as it is) without the nasty AV software that ruins that
potential enjoyment.
Click to expand...

Well, I am very happy with Vista and particularly, as I've mentioned before,
keen on the way WM deals with crossposted messages. One thing I don't do
is attempt to keep my email folders particularly spick and span. I don't
bother
to delete stuff just hide it with views even though it is all safely backed
up
in the Gmail archive..

I've found that WM can struggle with particularly large newsgroups

I've seen so little impact from my AV stuff I actually checked to see if it
is actually up and running. Perhaps most of the spam and potentially harmful
stuff has been cleaned by Gmail before being routed through to WM.

I'm still not settled as to whether to let Windows or Norton handle
firewall duties. Currently since I've got a contract with Norton for
18months
and it's doing the AV AFAIK well I think Norton is the convenient choice.
Mind you I'd be delighted to hear that the Windows firewall was up to the
job because I'd like as little as possible additional stuff drowning
vanilla Vista.

Very occasionally WM seems to get it's knickers in a twist and won't let
me close it without the help of task manager but that's a minor 30 second
hassle.

I've had just one BSOD in a month (messing around with an old TV card)
rather than an average one a day with XP.

Something else worth a mention is M$ technical support.
I've been very impressed on the two occasions I've needed hotfixes.
Apart from 2 menus I had to navigate my calls were answered in less
than 30 seconds by competent friendly people and have had the
means to download the patches in my inbox within 5 minutes.
They call back when they say they are going to and then again
a day or so later to check all is well.

For a company with a huge customer base and a relatively
new product having just been released the service was great.
 
Steve Cochran said:
We don't know exactly what happens. Both N and M result in wiping out
users' dbx files in OE (not deleting them, but rather erasing their
contents and substituting zeroes. some of the cause of that is OE and the
rest is the other 3rd party stuff interfering )

Enjoy the OS (as it is) without the nasty AV software that ruins that
potential enjoyment.
Click to expand...

Well, I am very happy with Vista and particularly, as I've mentioned before,
keen on the way WM deals with crossposted messages. One thing I don't do
is attempt to keep my email folders particularly spick and span. I don't
bother
to delete stuff just hide it with views even though it is all safely backed
up
in the Gmail archive..

I've found that WM can struggle with particularly large newsgroups

I've seen so little impact from my AV stuff I actually checked to see if it
is actually up and running. Perhaps most of the spam and potentially harmful
stuff has been cleaned by Gmail before being routed through to WM.

I'm still not settled as to whether to let Windows or Norton handle
firewall duties. Currently since I've got a contract with Norton for
18months and it's doing the AV AFAIK well I think Norton is the
convenient choice. Mind you I'd be delighted to hear that the
Windows firewall was up to the job because I'd like as little
as possible additional stuff drowning vanilla Vista.

Very occasionally WM seems to get it's knickers in a twist and won't let
me close it without the help of task manager but that's a minor 30 second
hassle.

I've had just one BSOD in a month (messing around with an old TV card)
rather than an average one a day with XP.

Something else worth a mention is M$ technical support.
I've been very impressed on the two occasions I've needed hotfixes.
Apart from 2 menus I had to navigate my calls were answered in less
than 30 seconds by competent friendly people and have had the
means to download the patches in my inbox within 5 minutes.
They call back when they say they are going to and then again
a day or so later to check all is well.

For a company with a huge customer base and a relatively
new product having just been released the service was a revelation.
Compared to the usual experience with call centers...
waiting ages for some untrained person to put you on hold.
In a "my time is money " sense Vista/WM has already paid for itself.
 
Julian said:
I haven't had it YET.
Is there a common set of circumstances whereupon
McAfee or Norton screws the database?
Click to expand...

My theory is that it sees an EML file that it thinks contains a virus and
deletes the file without letting the database know about the deletion. The
database then causes the message to be listed, but when you tell it to
delete it can't find the actual message, gets all confused and does nothing.
 
I tested that and deleted some messages from a folder, thinking that was
what was happening, but it didn't result in the messages being stuck in the
database. They could easily be deleted after deleting the files they
referenced.

steve
 
There goes another wonderful theory. Was WinMail open while you did this?
 
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