McAfee Security Centre - Cannot download

  • Thread starter Thread starter freda
  • Start date Start date
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freda

i keep getting this error message - error signature - App name:
oxyyjfzhq.exe. App Ver: 13.3.125.0. Mod Name Kernel 32.dll. Mod Ver
5.1.2600.5512 Offset 000f6416. Help - I have tried everything and even
McAfee cannot assist me.
 
Hi freda,
It's definitely malware - I wonder if Microsoft's MRT.EXE
would help? (Type mrt.exe in the "Run" box) Have you tried SpyBot - Search
& Destroy (free)?
 
You've got an existing hijackware infection. Attempting to install an
anti-virus application (i.e., McAfee Security Center freebie from your ISP)
after the fact is NOT going to help (even if you could somehow manage to
install it).

Backup your personal data, then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Also see.

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx
 
i keep getting this error message - error signature - App name:
oxyyjfzhq.exe. App Ver: 13.3.125.0. Mod Name Kernel 32.dll. Mod Ver
5.1.2600.5512 Offset 000f6416. Help - I have tried everything and even
McAfee cannot assist me.
Click to expand...

It`s a bug - open regedit , find it , delete it .
 
| On Mon, 6 Apr 2009 11:47:00 -0700, freda
|
| >i keep getting this error message - error signature - App name:
| >oxyyjfzhq.exe. App Ver: 13.3.125.0. Mod Name Kernel 32.dll. Mod Ver
| >5.1.2600.5512 Offset 000f6416. Help - I have tried everything and even
| >McAfee cannot assist me.
|
| It`s a bug - open regedit , find it , delete it .

Jim. You assume that Freda knows how to use regedit. A dangerous assumption for novices.

Freda. Can you provide more details?
When do you get this error message? At startup? When you open a program? What Program? etc.
The more detailed information you provide, the better solution you will be given.
 
Hi Tim

Thanks for reply, I ran MRT.EXE and the search did not find anything. Still
having the problem.

Freda
 
Hi Richard

Yes I would be afraid of deleting something that I should not. If I knew
what the thing was called and where to look.

The error happens preinstallation and when McAfee collects the data needed
and then McAfee scans the computer for compatility. It is at this stage that
I get the error.

Freda
 
Repost:

You've got an existing hijackware infection. Attempting to install an
anti-virus application (i.e., McAfee Security Center freebie from your ISP)
after the fact is NOT going to help (even if you could somehow manage to
install it).

Backup your personal data, then do a format & clean install of Windows.
Please note that a Repair Install (AKA in-place upgrade) will NOT fix this!

After the clean install, you'll have the equivalent of a "new computer" so
take care of everything on the following page before otherwise connecting
the machine to the internet or a network and before using a USB key that
isn't brand-new or hasn't been freshly formatted:

5 steps to help protect your new computer before you go online
http://www.microsoft.com/protect/computer/advanced/xppc.mspx

Also see.

Steps To Help Prevent Spyware
http://www.microsoft.com/protect/computer/spyware/prevent.mspx
 
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