Robert said:
Every manufacturer has had terrible product fiascos...
As have some of their customers. A WD 31600 drive, from a computer in
the field, failed, and board replacement didn't help. So our
technician recommended sending it to Ontrack for data recovery, but
that shining example of nepotism, the boss' son, decides to open up the
drive and fix it himself because, after all, he is a Mechanical
Engineer (who can barely do high school calculus). He manages to
scrape the platters and rolls his chair over a platter he dropped on
the carpeted floor. I didn't see him try to hammer that platter flat,
but I did see a drop of his sweat fall into the drive. The final cost
was 2 people taking time out from working on other projects and
spending 10 days trying to recover the lost data from other sources (we
don't need no stinkin' backups). Ontrack would have been much cheaper.