Massive Outlook 2K3 Address Book Headache

[Andrew Johnston]

I just upgraded to Outlook 2K3 and dragged over my Outlook .pst from my old
computer after doing the install. Now I'm having the same problem many
people have reported here where I can't see my address book when I hit the
"to" button on a blank email, though the contacts show up when I select the
contacts icon. None of the fixes posted here seem to work with Outlook 2K3.
This is driving me crazy because I have to send out some important emails
tonight...if anyone can provide a solution, I'd be forever grateful.

 

[Russ Valentine [MVP-Outlook]]

The fix for Outlook 2002 works the same for Outlook 2003:
It is not unusual for the Outlook Address Book to "lose track" of the
connection to its Contacts Folder when you move or import your PST or update
your Outlook version or OS. Use the following steps to reset the connection,
depending on your Outlook version. Note that in some instances you may
actually have to remove the Outlook Address Book completely from your
Profile, close Outlook, and then re-add it before you can get it to work.

Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the Directories
and Address Books list, click the Back button, then select "Add a new
directory or address book", then "Additional Address Books", and add the
OAB. Then keep clicking Back until you get back to the first dialog box,
and go back to the Directories and Address Books list as you did earlier.
Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.