Manual Update Failure

R

Randy

When trying to manually check for updates, get "Warning,
could not connect to the Internet". Am running LAN to T1,
with a PIX with firewall. Haven't found any setting in
Antispyware to fix. Any suggestions anyone?
 
G

Guest

I have the same problem? Any answer yet? I checked that the working online
is not checked. My internet is working but I cannot manual update.
Hopefully my automatic update has been working. I have windows XP. Help and
Thank you.
 
M

Mikolaj

I have the same problem? Any answer yet? I checked that the working
online
is not checked. My internet is working but I cannot manual update.
Hopefully my automatic update has been working. I have windows XP. Help
and
Thank you.

In both cases - there is MSAS Help that is built in this application and it
says (however in case of PIX the list of allowed sites probably does not
include MSAS update sites):

"Using the SpyNet AntiSpyware Community with a Firewall

All the features of the SpyNet AntiSpyware Community as well as Microsoft
AntiSpyware's AutoUpdate are compatible with all software and hardware
firewalls on the market today. Both the SpyNet AntiSpyware Community and the
AutoUpdater use the standard HTTP port 80 to communicate with the remote
servers and the client (Microsoft AntiSpyware) software.

If you are running a software firewall

If your computer is running a software based firewall, you will need to make
sure that port 80 is open. By default port 80 should already be open to
allow for standard HTTP Web-based traffic to flow. In addition some
software-based firewalls restrict access to various programs that connect to
the Internet. If this is the case you will want to make sure that the
following Microsoft AntiSpyware files have permission to access the Internet
over port 80:

1. MicrosoftAntiSpywareMain.exe (the primary Microsoft AntiSpyware
application)

2. gcasDtServ.exe (provides access to SpyNet for reporting unknown
applications)

3. MicrosoftAntiSpywareUpdater.exe (provides functionality to update the
latest spyware definitions)

4. gcasServAlert.exe (provides access to SpyNet for reporting unknown
applications)

(and the finally 5. gcasSWUpdater.exe - should be also allowed to access the
Internet for updates - by Mikolaj)

If you are running Windows XP Firewall Service Pack 2

If you are running Windows XP with Service Pack 2 and have the Internet
Firewall enabled with application protection you will want to make sure that
the following Microsoft AntiSpyware applications have permission to access
the Internet:

1. MicrosoftAntiSpywareMain.exe (the primary Microsoft AntiSpyware
application)

2. gcasDtServ.exe (provides access to SpyNet for reporting unknown
applications)

3. MicrosoftAntiSpywareUpdater.exe (provides functionality to update the
latest spyware definitions)

4. gcasServAlert.exe (provides access to SpyNet for reporting unknown
applications)

(and again the 5. gcasSWUpdater.exe for the updates - by Mikolaj)

If you are running a hardware firewall

If your computer is behind a hardware firewall, such as a router or a
wireless base station with an active firewall, all you will need to do is
make sure that port 80 is open. By default port 80 should already be open to
allow for standard HTTP Web-based traffic to flow. Without port 80 open to
most connections you would not be able to browse the Web."
 
G

Guest

sorry, but how do I check that port 80 is open? your message is so long and I
can't find the quick answer.
thanks so much
vanessa
 
D

Dave M

Hi Vanessa;
Mikolaj is telling you to set your software firewall to allow the 5 MSAS
programs he lists full access to the internet. A software firewall (if you have
one installed) contains a list of rules for each program that accesses the
internet. Example firewalls: Norton's Internet Security, Windows OneCare.

If you have a hardware firewall, port 80 is probably already set correctly, or
you wouldn't be at this site. ;)
 

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