Manual archive not producing pst with mail elements

  • Thread starter Thread starter ThatSaid
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ThatSaid

Alternative Subject title :
Please help me retrieve my Outlook Wizard status.
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Morning!

Using Outlook 2003 on XP Pro sp2 with
Exchange 5.5, sp2 on Windows Server 2003 SBS
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I have a colleague who can't manually archive his mails.
I want to show him just how easy it is.
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So, on his workstation,
I select the his Inbox folder ...
Menu/ File / archive ...
all elements prior to 01/01/2007
File destination P:/ABC.pst
OK.

At the bottom, right, Outlook gets busy and informs me he is archiving...
Done.

I look at the file P:/ABC.pst ... 256 KB
I open the file P:/ABC.pst, I see the ABC folder colleague with
subfolders, but all folders are empty, no mail elements.
So, I can't get it to work either.
And I'm supposed to be the Wizard!

---------------
I drag and drop elements of his mailbox to the archive folder (= ABC.pst).
That works OK. So, apparently, this is not a permissions problem on the
Network drive P:.

I know that the deadline (01/01/2007) is the last modified date and not
date of transmission or reception.
I was careful not to open any messages before archiving them.
So, apparently, it's not a date problem.

I know that manual archiving can use or skip the "not to archive"
parameter..
But no folders are marked "don't archive".
So, apparently, it's not a "don't archive" problem.

Now, the highlight of the show ...
I do exactly the same test on a folder on my own box, and it
works perfectly.

I obtain my file Test.pst with its subfolders and with all the mails mails
prior to the deadline. And they're gone from my view in Outlook.

Please, would someone have an idea for my colleague can archive?
(and get me back some esteem, respect, admiration etc...)


Thank you,

ThatSaid
 
1. Do not archive to a network location. Network access is not supported.
2. What is the last modified date on the messages you are trying to archive?

--
Diane Poremsky [MVP - Outlook]





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Thanks Diane.
Will get back to you tomorrow for the "last modified" date.
My colleague is halfway home now and his PC is shut down.


I know PST are not (MS) "supported" on network drives but they do function
correctly ... here any way. And I have heard the mantra before, and if I was
MS and I knew there was something unstable about one of my products, well, I
would issue a warning too. PST files on networked drives have worked OK for
us for about 10 years now. 30 users, Win 2003 SBS.

And my little test on my machine, archiving to network drive works fine.
I know that that is not proof that it will always work.

BCNU

ThatSaid
 
Hi Diane,

Well, my colleague got back and we checked the last modified dates on some
stuff in a folder.

On his machine
---------------
We tried to archive stuff from before June 30th 2006 to the *network drive*.
It didn't work.
We tried to archive stuff from before June 30th 2006 to the *Desktop*.
It did work.

On my machine
---------------
We tried to archive stuff from before June 30th 2006 to the *network drive*.
It does work.
We tried to archive stuff from before June 30th 2006 to the *Desktop*.
It does work.



What is the issue with the networked drive ?

I also noticed that his local cache was not activated.
So I activated it.
Would that parameter influence archiving ?

TIA
ThatSaid
 
What was the last modified date? Try archiving things from yesterday or
last week, not 2 yrs ago. (Set an exception on one folder - the junk mail or
deleted folder is a good test - set it to delete all items older than 1
days. )

--
Diane Poremsky [MVP - Outlook]





EMO - a weekly newsletter about Outlook and Exchange:
(e-mail address removed)

You can access this newsgroup by visiting
http://www.microsoft.com/office/community/en-us/default.mspx or point your
newsreader to msnews.microsoft.com.
 
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