Managing multiple Exchange Accounts by one user

  • Thread starter Thread starter Andrew H
  • Start date Start date
A

Andrew H

I have a client who is running Exchange 2003/Outlook 2003 (new installation)

They have a customer service email account that is listed on all their
marketing devices.

The email account in the past has been managed separately by a small group
who each had the pop3 account (OE) setup on their desk so that everyone
could have access to the email inbox/sent items They want to make sure that
they see all the reply's from the account which they would normally do
through a "sent" folder.

I thought it would be logical to create a distro group with that email
address and let the messages flow to each member where they could respond as
they needed. The company is so uptight about tracking the replies that this
solution is not sufficient. They want to be able to send and receive as the
customer service account and also send and receive from their individual
accounts so everyone knows what is going on with that account. (separate
outlook boxes) . I have tried everything. If anyone could offer a good
solution it would be wonderful since this is the companies main pipe to
their customers..



thanks

Andrew Holmes
 
Why not set up the mailbox so everyone has full access (including Send As
rights), have each user open up that mailbox as a secondary mailbox in
Outlook, and see www.ivasoft.biz for some add-ins that make it easier to
keep sent items in one place as well as reply 'from' the appropriate address
if need be?
 
If I understand the bottom line, you want a mailbox for customer service
that everyone can access for sending and receiving.

With the improvement in the OWA interface, you users could use a shortcut in
OWA for access to the customer service mailbox.

There may be other ways to give the users access to that mail box, but this
is the way that I do it.

1. create a global security group called "customer" - give your users
membership in the group.

2. in Active directory Users and Computers, Select Advanced View under
View.

3. go to the account properties of customerservice > Exchange advanced >
mailbox rights > add your new group and give the group "Read" and "Full
mail box Access" permissions.

Because OWA uses integrated authentication, they will not get an
authentication dialog box when they connect.
They will have to click through a certificate warning if you have installed
a certificate for SSL.
 
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