manage faq with outlook

  • Thread starter Thread starter Johan
  • Start date Start date
J

Johan

Hi all ...
On our general "info" emailaddress we receive the same questions over and
over again.
Now i would like to have some tool, or create it manual, that when a mail
arrives in my inbox, i click a button and get a list of predefined anwsers.
I select an anwser, and this will create a reply to the original mail, and
puts the content in it, including the original question from the sender.

What is the best way to do this?
thanks,
Johan.
 
The following article has some good information on "canned responses" and
several methods you might use to implement them:

http://www.slipstick.com/emo/2002/up020116.htm

--
Jocelyn Fiorello
MVP - Outlook

*** Replies sent to my e-mail address will probably not be answered --
please reply only to the newsgroup to preserve the message thread. ***


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