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Guest
OS is W2KPro. Use Office 2000. Installed Adobe Reader 6.0 about a month ago. Adobe Acrobat 5.0.5 installed. Everything worked well. Got hooked on the Snap Shot Tool. After about two weeks, the Snap Shot Tool began malfuntioning. The OS had not been purposely altered (other than installing SP4). No new software installed. The problem: The .bmp image created by the Snap Shot Tool and placed into the Clipboard appeared as a repeating thin top section of the selection. If a small section of the area is selected (a vertical, horizontal, or small rectangle piece), then the image is correctly shown on the Clipboard. It seems as if there is a threshold or limit to the number of pixels that can be selected, or a limit to the size of the image that can be created. I've checked the functionality of the other related tools - Select Image, Select Object, and they produce the same results. I suspect a corrupted registry setting or a problem with the Clipboard (although it doesn't seem to have a problem with any other application). Does anyone know anything about what registry settings are correct, or has had any experience related to this problem? Upgrading to Acrobat 6.0 didn't solve the problem.
I realize this may not be a Windows 2000 issue, but so far no one has responded from the Adobe forums. And I'm not sure that installing SP4 didn't corrupt a setting, because the Adobe Snap Shot Tool stopped working soon after. I'm not particularly warm to reinstalling the entire OS again. That's a dicey prospect in itself.
Any help with this would be greatly appreciated.
I realize this may not be a Windows 2000 issue, but so far no one has responded from the Adobe forums. And I'm not sure that installing SP4 didn't corrupt a setting, because the Adobe Snap Shot Tool stopped working soon after. I'm not particularly warm to reinstalling the entire OS again. That's a dicey prospect in itself.
Any help with this would be greatly appreciated.