Either the template is a protected form, in which case remove the protection
first; the text you wish to edit is in a different layer from the cursor
position e.g. the header/footer, in which case open the header/footer view;
or the text has been inserted as a graphic, in which case replace the
graphic. See also http://sbarnhill.mvps.org/WordFAQs/Letterhead.htm
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Graham Mayor - Word MVP