S
Scott
This is becoming a serious problem for us, any and all help is greatly appreciated, so thanks in advance.
Our domain has been running fine for the longest time. About 10 months ago 1 user started experiencing problems with all major applications (word, excel, outlook etc) "outlook(word, excel, etc).exe has generated and error and will be closed". I reloaded her system, replaced the system and deleted and re-created her profile all multiple times and in multiple combinations (reload and delete profile etc) as well as switched network jacks and added a new APC for her machine to run off of. There's no interference from any devices local as there are no devices around it (cept for the monitor and I swapped that too). She still has the same problems.
Now in the last few weeks almost everyone (60+ users) are expereincing the same problems, even my machine is doing it and its becoming more and more frequent every day. The systems are all Windows2000 Pro SP3 & two newly loaded machines that have SP4 (except mine which is XP Pro SP1). Windows2000 domain, all servers on SP3 and no errors on the servers at all. Office version is 2000 Pro SP2. Nothing has changed on the network at all, no software deployements, no upgrades, nothing. We have Symantec Corporate edition 8.0 (with most recent updates) and VNC on all machines as well as Acrobat reader 5.5 and winzip, were also behind a PIX 515 Firewall. I just loaded a system fresh yesterday for a new employee, default windows2000 load and office install via our RIS server image and office Image deployment policy in GPO (the images have not changed either, they are about 2 years old). This system started having these problems with in hours of being used by the user yet never once gave me a problem loading it.
The problems occur at all sorts of different times and can usually be replicated on the machine it occurs on but not other machines. One user who trys to shift cells in excel gets this error where as the same actions on the same document on any other machine does not have this result. Another user that clicks the task button on the outlook shortcut bar experiences this problem (these are the error events I provide below), another user has this problem when she scrolls through her contacts from the "To:" button in outlook. I have this problem when I copy a large html link (5 lines or more) into word and then try to type anything else into the document. These are just a few of the examples, no two problems are alike and at least half of my users are having this problem.
I'm stumped - Anyone?
The errors everyone is getting are just like the following two, but happen in all office applications.
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 7/9/2003
Time: 12:22:06 PM
User: N/A
Computer: CM-C-44
Description:
The application, , generated an application error The error occurred on 07/09/2003 @ 12:22:06.670 The exception generated was c0000005 at address 3AAB2031 (<nosymbols>)
Data:
0000: 0d 0a 0d 0a 41 70 70 6c ....Appl
0008: 69 63 61 74 69 6f 6e 20 ication
0010: 65 78 63 65 70 74 69 6f exceptio
0018: 6e 20 6f 63 63 75 72 72 n occurr
0020: 65 64 3a 0d 0a 20 20 20 ed:..
0028: 20 20 20 20 20 41 70 70 App
0030: 3a 20 20 28 70 69 64 3d : (pid=
0038: 31 32 32 38 29 0d 0a 20 1228)..
0040: 20 20 20 20 20 20 20 57 W
0048: 68 65 6e 3a 20 37 2f 39 hen: 7/9
0050: 2f 32 30 30 33 20 40 20 /2003 @
0058: 31 32 3a 32 32 3a 30 36 12:22:06
0060: 2e 36 37 30 0d 0a 20 20 .670..
0068: 20 20 20 20 20 20 45 78 Ex
0070: 63 65 70 74 69 6f 6e 20 ception
The above "code" for lack of a better description goes on and on for thousands of lines so I didn't post it all.
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 7/9/2003
Time: 12:17:40 PM
User: N/A
Computer: CM-C-44
Description:
The application, , generated an application error The error occurred on 07/09/2003 @ 12:17:40.920 The exception generated was c0000005 at address 3AAB2031 (<nosymbols>)
Data:
0000: 0d 0a 0d 0a 41 70 70 6c ....Appl
0008: 69 63 61 74 69 6f 6e 20 ication
0010: 65 78 63 65 70 74 69 6f exceptio
0018: 6e 20 6f 63 63 75 72 72 n occurr
0020: 65 64 3a 0d 0a 20 20 20 ed:..
0028: 20 20 20 20 20 41 70 70 App
0030: 3a 20 20 28 70 69 64 3d : (pid=
0038: 31 30 36 38 29 0d 0a 20 1068)..
0040: 20 20 20 20 20 20 20 57 W
0048: 68 65 6e 3a 20 37 2f 39 hen: 7/9
0050: 2f 32 30 30 33 20 40 20 /2003 @
0058: 31 32 3a 31 37 3a 34 30 12:17:40
0060: 2e 39 32 30 0d 0a 20 20 .920..
0068: 20 20 20 20 20 20 45 78 Ex
0070: 63 65 70 74 69 6f 6e 20 ception
0078: 6e 75 6d 62 65 72 3a 20 number:
0080: 63 30 30 30 30 30 30 35 c0000005
0088: 20 28 61 63 63 65 73 73 (access
0090: 20 76 69 6f 6c 61 74 69 violati
0098: 6f 6e 29 0d 0a 0d 0a 2a on)....*
00a0: 2d 2d 2d 2d 3e 20 53 79 ----> Sy
00a8: 73 74 65 6d 20 49 6e 66 stem Inf
00b0: 6f 72 6d 61 74 69 6f 6e ormation
00b8: 20 3c 2d 2d 2d 2d 2a 0d <----*.
00c0: 0a 20 20 20 20 20 20 20 .
00c8: 20 43 6f 6d 70 75 74 65 Compute
00d0: 72 20 4e 61 6d 65 3a 20 r Name:
00d8: 43 4d 2d 43 2d 34 34 0d CM-C-44.
00e0: 0a 20 20 20 20 20 20 20 .
00e8: 20 55 73 65 72 20 4e 61 User Na
00f0: 6d 65 3a 20 61 70 72 69 me: apri
00f8: 6c 77 0d 0a 20 20 20 20 lw..
0100: 20 20 20 20 4e 75 6d 62 Numb
0108: 65 72 20 6f 66 20 50 72 er of Pr
0110: 6f 63 65 73 73 6f 72 73 ocessors
0118: 3a 20 31 0d 0a 20 20 20 : 1..
0120: 20 20 20 20 20 50 72 6f Pro
0128: 63 65 73 73 6f 72 20 54 cessor T
0130: 79 70 65 3a 20 78 38 36 ype: x86
0138: 20 46 61 6d 69 6c 79 20 Family
0140: 36 20 4d 6f 64 65 6c 20 6 Model
0148: 36 20 53 74 65 70 70 69 6 Steppi
0150: 6e 67 20 32 0d 0a 20 20 ng 2..
0158: 20 20 20 20 20 20 57 69 Wi
0160: 6e 64 6f 77 73 20 32 30 ndows 20
0168: 30 30 20 56 65 72 73 69 00 Versi
0170: 6f 6e 3a 20 35 2e 30 0d on: 5.0.
The above "code" for lack of a better description goes on and on for thousands of lines so I didn't post it all.
Our domain has been running fine for the longest time. About 10 months ago 1 user started experiencing problems with all major applications (word, excel, outlook etc) "outlook(word, excel, etc).exe has generated and error and will be closed". I reloaded her system, replaced the system and deleted and re-created her profile all multiple times and in multiple combinations (reload and delete profile etc) as well as switched network jacks and added a new APC for her machine to run off of. There's no interference from any devices local as there are no devices around it (cept for the monitor and I swapped that too). She still has the same problems.
Now in the last few weeks almost everyone (60+ users) are expereincing the same problems, even my machine is doing it and its becoming more and more frequent every day. The systems are all Windows2000 Pro SP3 & two newly loaded machines that have SP4 (except mine which is XP Pro SP1). Windows2000 domain, all servers on SP3 and no errors on the servers at all. Office version is 2000 Pro SP2. Nothing has changed on the network at all, no software deployements, no upgrades, nothing. We have Symantec Corporate edition 8.0 (with most recent updates) and VNC on all machines as well as Acrobat reader 5.5 and winzip, were also behind a PIX 515 Firewall. I just loaded a system fresh yesterday for a new employee, default windows2000 load and office install via our RIS server image and office Image deployment policy in GPO (the images have not changed either, they are about 2 years old). This system started having these problems with in hours of being used by the user yet never once gave me a problem loading it.
The problems occur at all sorts of different times and can usually be replicated on the machine it occurs on but not other machines. One user who trys to shift cells in excel gets this error where as the same actions on the same document on any other machine does not have this result. Another user that clicks the task button on the outlook shortcut bar experiences this problem (these are the error events I provide below), another user has this problem when she scrolls through her contacts from the "To:" button in outlook. I have this problem when I copy a large html link (5 lines or more) into word and then try to type anything else into the document. These are just a few of the examples, no two problems are alike and at least half of my users are having this problem.
I'm stumped - Anyone?
The errors everyone is getting are just like the following two, but happen in all office applications.
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 7/9/2003
Time: 12:22:06 PM
User: N/A
Computer: CM-C-44
Description:
The application, , generated an application error The error occurred on 07/09/2003 @ 12:22:06.670 The exception generated was c0000005 at address 3AAB2031 (<nosymbols>)
Data:
0000: 0d 0a 0d 0a 41 70 70 6c ....Appl
0008: 69 63 61 74 69 6f 6e 20 ication
0010: 65 78 63 65 70 74 69 6f exceptio
0018: 6e 20 6f 63 63 75 72 72 n occurr
0020: 65 64 3a 0d 0a 20 20 20 ed:..
0028: 20 20 20 20 20 41 70 70 App
0030: 3a 20 20 28 70 69 64 3d : (pid=
0038: 31 32 32 38 29 0d 0a 20 1228)..
0040: 20 20 20 20 20 20 20 57 W
0048: 68 65 6e 3a 20 37 2f 39 hen: 7/9
0050: 2f 32 30 30 33 20 40 20 /2003 @
0058: 31 32 3a 32 32 3a 30 36 12:22:06
0060: 2e 36 37 30 0d 0a 20 20 .670..
0068: 20 20 20 20 20 20 45 78 Ex
0070: 63 65 70 74 69 6f 6e 20 ception
The above "code" for lack of a better description goes on and on for thousands of lines so I didn't post it all.
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 7/9/2003
Time: 12:17:40 PM
User: N/A
Computer: CM-C-44
Description:
The application, , generated an application error The error occurred on 07/09/2003 @ 12:17:40.920 The exception generated was c0000005 at address 3AAB2031 (<nosymbols>)
Data:
0000: 0d 0a 0d 0a 41 70 70 6c ....Appl
0008: 69 63 61 74 69 6f 6e 20 ication
0010: 65 78 63 65 70 74 69 6f exceptio
0018: 6e 20 6f 63 63 75 72 72 n occurr
0020: 65 64 3a 0d 0a 20 20 20 ed:..
0028: 20 20 20 20 20 41 70 70 App
0030: 3a 20 20 28 70 69 64 3d : (pid=
0038: 31 30 36 38 29 0d 0a 20 1068)..
0040: 20 20 20 20 20 20 20 57 W
0048: 68 65 6e 3a 20 37 2f 39 hen: 7/9
0050: 2f 32 30 30 33 20 40 20 /2003 @
0058: 31 32 3a 31 37 3a 34 30 12:17:40
0060: 2e 39 32 30 0d 0a 20 20 .920..
0068: 20 20 20 20 20 20 45 78 Ex
0070: 63 65 70 74 69 6f 6e 20 ception
0078: 6e 75 6d 62 65 72 3a 20 number:
0080: 63 30 30 30 30 30 30 35 c0000005
0088: 20 28 61 63 63 65 73 73 (access
0090: 20 76 69 6f 6c 61 74 69 violati
0098: 6f 6e 29 0d 0a 0d 0a 2a on)....*
00a0: 2d 2d 2d 2d 3e 20 53 79 ----> Sy
00a8: 73 74 65 6d 20 49 6e 66 stem Inf
00b0: 6f 72 6d 61 74 69 6f 6e ormation
00b8: 20 3c 2d 2d 2d 2d 2a 0d <----*.
00c0: 0a 20 20 20 20 20 20 20 .
00c8: 20 43 6f 6d 70 75 74 65 Compute
00d0: 72 20 4e 61 6d 65 3a 20 r Name:
00d8: 43 4d 2d 43 2d 34 34 0d CM-C-44.
00e0: 0a 20 20 20 20 20 20 20 .
00e8: 20 55 73 65 72 20 4e 61 User Na
00f0: 6d 65 3a 20 61 70 72 69 me: apri
00f8: 6c 77 0d 0a 20 20 20 20 lw..
0100: 20 20 20 20 4e 75 6d 62 Numb
0108: 65 72 20 6f 66 20 50 72 er of Pr
0110: 6f 63 65 73 73 6f 72 73 ocessors
0118: 3a 20 31 0d 0a 20 20 20 : 1..
0120: 20 20 20 20 20 50 72 6f Pro
0128: 63 65 73 73 6f 72 20 54 cessor T
0130: 79 70 65 3a 20 78 38 36 ype: x86
0138: 20 46 61 6d 69 6c 79 20 Family
0140: 36 20 4d 6f 64 65 6c 20 6 Model
0148: 36 20 53 74 65 70 70 69 6 Steppi
0150: 6e 67 20 32 0d 0a 20 20 ng 2..
0158: 20 20 20 20 20 20 57 69 Wi
0160: 6e 64 6f 77 73 20 32 30 ndows 20
0168: 30 30 20 56 65 72 73 69 00 Versi
0170: 6f 6e 3a 20 35 2e 30 0d on: 5.0.
The above "code" for lack of a better description goes on and on for thousands of lines so I didn't post it all.