Major intermittent audio problem!

  • Thread starter Thread starter Jon Smith
  • Start date Start date
J

Jon Smith

I'm having a problem since upgrading clients from IM from 3.5 (Exchange
backend) to 5.0 (Exchange backend). Ever since the upgrade, some people at
times are getting intermittent audio, sometimes right as they start the
voice conversation or sometimes a ways through a conversation of perfect
audio till that point. When the problem occurs it starts cutting off words,
and sometimes it will cut off for a few seconds, before coming back.



This is an internal switched 100Mbit network so it's not a lack network
bandwidth that's doing this. And we have been using IM 3.5 for a few years
and never had this problem at all. It's bad enough that I'm thinking of
rolling back to IM3.5 but we were hoping in the future to drop exchange
messaging and move to SIP which is why we moved to 5.0, along with the
better sounding audio codecs. (If they only worked all the time, because
they do sound a lot better)



I have done a lot to testing on this to see if it's the same computers
always having the problems or what, and so far I can find no pattern at all.
One day 2 computers will be having the problem, and then I'll test the same
2 computers and they will be fine. So I don't know what it could be. If
anyone has ANY ideas at all please let me know. I am desperate for a
solution as rolling back to IM3.5 isn't something I'm looking forward to at
all.



Thanks



Chris
 
Well I guess it's rolling back to 3.5 since no one had any ideas... bummer
for me no LCS in the future for us.
BTW would this be something I call PSS about and get them to fix?
 
Jon,

I've forwarded your question to a wider audience.
Will keep you posted if I hear from them..

thanks!
Vidya
 
Thank you SO much... if anyone needs anymore info or specs on anythign LMK.
I'll be watching
 
Ok, so do they have a fix, as in they know of this problem? Or you mean if I
call I can start working with them to try and get it fixed? I'm just like 1
day from rolling back to 3.5 as it's driveing everyone crazy.. so if it's
going to be a long debuging prossess to figuer it out I think I'll have to
roll back anyway, but if it's a known thing then I will call for sure.

LMK

and thanks for checking it out.
 
Jon,

All I found out was that the fastest way to debug this will be the support
line.
Hopefully someone out there might just know what to do to fix this soon.

Good luck!!

Thanks!
Vidya
 
Hi Jon,

You said you have windows messenger 3.5 and you installed windows messenger
5.0
and now using the exchange service you are having issues with audio,
correct?

If so, then support line is the way to go about fixing this problem!
Thanks!
Vidya
 
I have about 50 comptuers that were useing 3.5 and exhcnage and everything
was totaly fine, I upgrade all the clients to 5.0 and the problems starts.
the 5.0 clients are still useing exchagne IM.

I guess I will try the support line, I've never called there before but I'll
give it a shot.
 
Hi Jon,

I wonder if your issue got fixed.
We'd like to know what was wrong and what fixed it.

Thanks!
Vidya
 
Unfortunately I wasn't given the time to do this, the upper management told
me to roll back.. So we're back to 3.5 with no problems at all again. Very
odd stuff, and a bummer for me, as it will probably be a long while before
we can try again and go to LCS. Anyway, thanks for your help.
 
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