Major error with sending with Vista email - 0x800CCC0E

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I can receive, but not send email.

Here is the message that I receive. The connection to the server has
failed. Subject 'Test', Account: 'mail.mrpokergenius.com', Server:
'mail.mrpokergenius.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket
Error: 10060, Error Number: 0x800CCC0E

After reading these forums and numerous tech support this is what I am still
getting.

I had Norton Internet Security Suite 2007 installed. I uninstalled the
software normally. After that did not work and I read more I went back to
Norton's site and downloaded the full uninstall remove tool. After this I
tried again and still got the same message.

Any idea on the next step?

On the side note I've only had this computer only one week and I configured
the Internet right away, after that I set up my mail. I was able to send
test messages and had no issues. I then put on all the Norton software. I
have since been traveling just tried to send email. I was able to receive
the whole time, but unable to send. After six hours of troubleshooting today
I'm ready to throw out this new computer, send it back, or sue Microsoft.

Thanks for your help.
 
Mr Poker Genius said:
I can receive, but not send email.

Here is the message that I receive. The connection to the server has
failed. Subject 'Test', Account: 'mail.mrpokergenius.com', Server:
'mail.mrpokergenius.com', Protocol: SMTP, Port: 25, Secure(SSL): No,
Socket
Error: 10060, Error Number: 0x800CCC0E

After reading these forums and numerous tech support this is what I am
still
getting.

I had Norton Internet Security Suite 2007 installed. I uninstalled the
software normally. After that did not work and I read more I went back to
Norton's site and downloaded the full uninstall remove tool. After this I
tried again and still got the same message.

Any idea on the next step?

On the side note I've only had this computer only one week and I
configured
the Internet right away, after that I set up my mail. I was able to send
test messages and had no issues. I then put on all the Norton software.
I
have since been traveling just tried to send email. I was able to receive
the whole time, but unable to send. After six hours of troubleshooting
today
I'm ready to throw out this new computer, send it back, or sue Microsoft.

Thanks for your help.
Click to expand...

Is that the complete error message?
Nothing from the server about error 550?
Are you sure your ISP is not blocking port 25 for other SMTP servers?
 
Mrpokergenius.com is not an ISP. It is a vanity domain hosted by
ServNow.com. As such, your real ISP will block all port 25 access
to mail.mrpokergenius.com.
The solution to this problem is to use your ISP's SMTP server for
sending.

Gary VanderMolen
 
Frank Saunders said:
Is that the complete error message?
Nothing from the server about error 550?
Are you sure your ISP is not blocking port 25 for other SMTP servers?
Click to expand...

Yes it is the complete error message. I just tried again and got this
message. The connection to the server has failed. Subject 'Test', Account:
'mail.mrpokergenius.com', Server: 'mail.mrpokergenius.com', Protocol: SMTP,
Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

My ISP not sure what question you are asking exactly. My ISP where my
domain, is hosted, they are a cheap one, only does email tech support. I
have never had a problem though until this. It sucks that I can't email tech
support because I can't send email! I was able to ping my mail server so it
looks like it is working.

I'm currently out of state at my parents house, so I'm not sure about there
ISP. They have a DSL connection through SBC, or I guess now ATT. I tried
Microsoft tech sites and seems like all the messages or white papers involve
Outlook 03 or Exchange server.

Thanks for your prompt response.
 
Mr Poker Genius said:
I'm currently out of state at my parents house, so I'm not sure about there
ISP. They have a DSL connection through SBC, or I guess now ATT. I tried
Microsoft tech sites and seems like all the messages or white papers involve
Outlook 03 or Exchange server.
Click to expand...

See my response of a few minutes ago. Are you getting the error message
while attempting to send from your parents house or your own house?
Both sites will most likely block port 25 access to mail.mrpokergenius.com.
When away from home, and using someone else's computer, you should
do your sending via webmail.
 
Mr Poker Genius said:
Yes it is the complete error message. I just tried again and got this
message. The connection to the server has failed. Subject 'Test',
Account:
'mail.mrpokergenius.com', Server: 'mail.mrpokergenius.com', Protocol:
SMTP,
Port: 25, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E

My ISP not sure what question you are asking exactly. My ISP where my
domain, is hosted, they are a cheap one, only does email tech support. I
have never had a problem though until this. It sucks that I can't email
tech
support because I can't send email! I was able to ping my mail server so
it
looks like it is working.

I'm currently out of state at my parents house, so I'm not sure about
there
ISP. They have a DSL connection through SBC, or I guess now ATT. I tried
Microsoft tech sites and seems like all the messages or white papers
involve
Outlook 03 or Exchange server.

Thanks for your prompt response.
Click to expand...

I mean the ISP you use to connect to the Internet. Most ISPs block port 25
to any SMTP server but their own. This is particularly a problem when
temporarily connected to someone else's ISP.
 
Gary VanderMolen said:
Mrpokergenius.com is not an ISP. It is a vanity domain hosted by
ServNow.com. As such, your real ISP will block all port 25 access
to mail.mrpokergenius.com.
The solution to this problem is to use your ISP's SMTP server for
sending.

Gary VanderMolen
Click to expand...
Well thanks Gary and Frank for your help. I'm trying to remember in the
past from hotels with my old laptop if I had this issue. I'm pretty sure I
was able to send from my POP3 account. I can talk about other issues and
problems that I'll have from sending from a different SMTP server than my
own, but I'll save that for later if necessary.

Here is why I think my issue and why I think it is an OS or Norton issue and
not a ISP port blocking issue. When I first set up my computer for email I
did it from my home in Denver. I have always used a hosting company for my
domain name and my email. When I first set up my PC last Saturday it was the
same situation. I'm using Comcast for my ISP and ServeNow.com as my hosting
provider. It worked just fine and right away for sending and receiving. How
is this different from using my parents ISP in Missouri. Comcast doesn't
know that I'm connecting to my own hosted email. I just typed in the right
setting and it connected.

If what you guys are saying is correct then Comcast, who I believe has more
broadband subscribers than anyone is letting everyone go crazy with the Port
25 issue and every other ISP is locked down tight as a drum. The more
plausable situation is that something happened after the Norton install.

Please advise.

I have installed several programs that I don't have the disk for with me in
Missouri otherwise I'd use the system restore function to the oldest date I
can find. My choices are
1) To do without my programs which I need for a week.
2) To do without sending email for a week.
3) Cut my vacation three days short to get back to Denver to test and
configure on my home system and setup and if I can't get it to work send this
computer back to Gateway via Office Depot.
 
Mr Poker Genius said:
Well thanks Gary and Frank for your help. I'm trying to remember in the
past from hotels with my old laptop if I had this issue. I'm pretty sure I
was able to send from my POP3 account. I can talk about other issues and
problems that I'll have from sending from a different SMTP server than my
own, but I'll save that for later if necessary.

Here is why I think my issue and why I think it is an OS or Norton issue and
not a ISP port blocking issue. When I first set up my computer for email I
did it from my home in Denver. I have always used a hosting company for my
domain name and my email. When I first set up my PC last Saturday it was the
same situation. I'm using Comcast for my ISP and ServeNow.com as my hosting
provider. It worked just fine and right away for sending and receiving. How
is this different from using my parents ISP in Missouri. Comcast doesn't
know that I'm connecting to my own hosted email. I just typed in the right
setting and it connected.

If what you guys are saying is correct then Comcast, who I believe has more
broadband subscribers than anyone is letting everyone go crazy with the Port
25 issue and every other ISP is locked down tight as a drum. The more
plausable situation is that something happened after the Norton install.

Please advise.

I have installed several programs that I don't have the disk for with me in
Missouri otherwise I'd use the system restore function to the oldest date I
can find. My choices are
1) To do without my programs which I need for a week.
2) To do without sending email for a week.
3) Cut my vacation three days short to get back to Denver to test and
configure on my home system and setup and if I can't get it to work send this
computer back to Gateway via Office Depot.
Click to expand...

Take my word on this. I've been working with mail servers for a long time and
know what I'm talking about. Comcast is a bit of a renegade in that they didn't
do blanket port 25 blocking right away, they only do it for 'abusers'. There are
scattered reports that they are now tightening up on this policy, see
http://www.lockergnome.com/nexus/usrbingeek/2007/04/12/comcast-blocking-port-25

The Missouri ISP who *is* blocking port 25 for you is playing it by the rules.

While you are away from home, there are a couple of workarounds for your
sending problem:
1. Do your sending with webmail: http://www.comcast.net/webmail .
2. Get a free Gmail account, configure it for POP, then use it for your away-
from-home sending chores.
3. Saving the best solution for last: In your mrpokergenius.com account,
go to Properties, Servers, replace the outgoing mail server name
with smtp.comcast.net, and then checkmark "My server requires authentication".
Click the Settings button, and fill in the email login for your Comcast account.
Go to the advanced tab and change the outgoing server port from 25 to 587.
Click OK. Do not change anything else. Your Mrpokergenius correspondents
will have no clue that you are using a different SMTP server.

Returning your computer to the store won't accomplish anything because
it's not the computer's fault.
 
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