"mail to" button grayed out

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  • Start date Start date
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Guest

Windows XP, Office 2002 SP3.

I have been using the fax console for about a year now.

From time to time the "mail to" button becomes grayed out
and I am unable to email the faxes to my outlook.

Shutting down all programs and rebooting the computer
solves the problem but takes time.

Any thoughts as to why the button becomes grayed out and
how it can be made available without rebooting would be
appreciated.
 
To what "mail to" button are you referring?
List the precise steps and applications you are using.
 
Fax console, tool bar, "mail to"
-----Original Message-----
To what "mail to" button are you referring?
List the precise steps and applications you are using.
--
Russ Valentine
[MVP-Outlook]
Windows XP, Office 2002 SP3.

I have been using the fax console for about a year now.

From time to time the "mail to" button becomes grayed out
and I am unable to email the faxes to my outlook.

Shutting down all programs and rebooting the computer
solves the problem but takes time.

Any thoughts as to why the button becomes grayed out and
how it can be made available without rebooting would be
appreciated.
Click to expand...


.
Click to expand...
 
You're the first to report it. I can't reproduce it.
List the steps to repro more accurately or we can't do a thing. Am I to
assume you are trying to forward a received Fax as an email? If so, from
what folder?
--
Russ Valentine
[MVP-Outlook]
Fax console, tool bar, "mail to"
-----Original Message-----
To what "mail to" button are you referring?
List the precise steps and applications you are using.
--
Russ Valentine
[MVP-Outlook]
Windows XP, Office 2002 SP3.

I have been using the fax console for about a year now.

From time to time the "mail to" button becomes grayed out
and I am unable to email the faxes to my outlook.

Shutting down all programs and rebooting the computer
solves the problem but takes time.

Any thoughts as to why the button becomes grayed out and
how it can be made available without rebooting would be
appreciated.
Click to expand...


.
Click to expand...
Click to expand...
 
Can you give us what are all the email clients do you have and what is the
default email handler (you can check this in Internet options| Programs).

Also when the issue occurs, does double clicking on any saved email opens
properly in the email application

--
Loganatr [MSFT]
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'



Russ Valentine said:
You're the first to report it. I can't reproduce it.
List the steps to repro more accurately or we can't do a thing. Am I to
assume you are trying to forward a received Fax as an email? If so, from
what folder?
--
Russ Valentine
[MVP-Outlook]
Fax console, tool bar, "mail to"
-----Original Message-----
To what "mail to" button are you referring?
List the precise steps and applications you are using.
--
Russ Valentine
[MVP-Outlook]
Windows XP, Office 2002 SP3.

I have been using the fax console for about a year now.

From time to time the "mail to" button becomes grayed out
and I am unable to email the faxes to my outlook.

Shutting down all programs and rebooting the computer
solves the problem but takes time.

Any thoughts as to why the button becomes grayed out and
how it can be made available without rebooting would be
appreciated.


.
Click to expand...
Click to expand...
Click to expand...
 
I am trying to forward a received Fax as an email from
the fax console inbox. I can't reproduce it either. It
just happens from time to time.
-----Original Message-----
You're the first to report it. I can't reproduce it.
List the steps to repro more accurately or we can't do a thing. Am I to
assume you are trying to forward a received Fax as an email? If so, from
what folder?
--
Russ Valentine
[MVP-Outlook]
Fax console, tool bar, "mail to"
-----Original Message-----
To what "mail to" button are you referring?
List the precise steps and applications you are using.
--
Russ Valentine
[MVP-Outlook]
Windows XP, Office 2002 SP3.

I have been using the fax console for about a year now.

From time to time the "mail to" button becomes grayed out
and I am unable to email the faxes to my outlook.

Shutting down all programs and rebooting the computer
solves the problem but takes time.

Any thoughts as to why the button becomes grayed out and
how it can be made available without rebooting would be
appreciated.


.
Click to expand...
Click to expand...


.
Click to expand...
 
email client = outlook
default email handler = outlook

When this happens all outlook email functions work as
expected.
-----Original Message-----
Can you give us what are all the email clients do you have and what is the
default email handler (you can check this in Internet options| Programs).

Also when the issue occurs, does double clicking on any saved email opens
properly in the email application

--
Loganatr [MSFT]
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.'



You're the first to report it. I can't reproduce it.
List the steps to repro more accurately or we can't do a thing. Am I to
assume you are trying to forward a received Fax as an email? If so, from
what folder?
--
Russ Valentine
[MVP-Outlook]
Fax console, tool bar, "mail to"
-----Original Message-----
To what "mail to" button are you referring?
List the precise steps and applications you are using.
--
Russ Valentine
[MVP-Outlook]
Windows XP, Office 2002 SP3.

I have been using the fax console for about a year now.

From time to time the "mail to" button becomes grayed
out
and I am unable to email the faxes to my outlook.

Shutting down all programs and rebooting the computer
solves the problem but takes time.

Any thoughts as to why the button becomes grayed out
and
how it can be made available without rebooting would be
appreciated.


.
Click to expand...
Click to expand...


.
Click to expand...
 
Well that does make it tough to track down.
Next time it happens see if the TIF file might be corrupted.

--
Russ Valentine
[MVP-Outlook]
I am trying to forward a received Fax as an email from
the fax console inbox. I can't reproduce it either. It
just happens from time to time.
-----Original Message-----
You're the first to report it. I can't reproduce it.
List the steps to repro more accurately or we can't do a thing. Am I to
assume you are trying to forward a received Fax as an email? If so, from
what folder?
--
Russ Valentine
[MVP-Outlook]
Fax console, tool bar, "mail to"
-----Original Message-----
To what "mail to" button are you referring?
List the precise steps and applications you are using.
--
Russ Valentine
[MVP-Outlook]
Windows XP, Office 2002 SP3.

I have been using the fax console for about a year now.

From time to time the "mail to" button becomes grayed
out
and I am unable to email the faxes to my outlook.

Shutting down all programs and rebooting the computer
solves the problem but takes time.

Any thoughts as to why the button becomes grayed out
and
how it can be made available without rebooting would be
appreciated.


.
Click to expand...


.
Click to expand...
Click to expand...
 
I don't think so, if I reboot the computer, everything
works as expected!
-----Original Message-----
Well that does make it tough to track down.
Next time it happens see if the TIF file might be corrupted.

--
Russ Valentine
[MVP-Outlook]
I am trying to forward a received Fax as an email from
the fax console inbox. I can't reproduce it either. It
just happens from time to time.
-----Original Message-----
You're the first to report it. I can't reproduce it.
List the steps to repro more accurately or we can't do
Click to expand...
a
thing. Am I to
assume you are trying to forward a received Fax as an email? If so, from
what folder?
--
Russ Valentine
[MVP-Outlook]
Fax console, tool bar, "mail to"
-----Original Message-----
To what "mail to" button are you referring?
List the precise steps and applications you are using.
--
Russ Valentine
[MVP-Outlook]
Windows XP, Office 2002 SP3.

I have been using the fax console for about a year now.

From time to time the "mail to" button becomes grayed
out
and I am unable to email the faxes to my outlook.

Shutting down all programs and rebooting the computer
solves the problem but takes time.

Any thoughts as to why the button becomes grayed out
and
how it can be made available without rebooting
Click to expand...
would
be
appreciated.


.



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