B
Bob
We use exchange 2003 SP2 on one server, one domain.
I have one user that has trouble receiving mail from internal/office users
intermittently in outlook 2003 SP3, on a windows XP professional SP3
computer. If they go to Outlook Web Access -- all of their mail is in their
inbox in OWA, nothing was changed on their computer - hardware or software.
She gets web mail in outlook, I can send mail to her from my hotmail account
she get that no problem in outlook, I can also send mail to her from my OWA
signon no problem. It's when internal/corporate users send to her she does
not receive all in the inbox, but her OWA signon all mail shows.
Troubleshooting I have done on the users desktop for outlook is ---
detect/repair
re-install
uninstall/reinstall
created a new profile
After each step above I tried to send an internal email to her and she did
not receive. Tried sending from different users internal desktops to her and
no good - all intermittent, the majority she does not get. When at her
computer we see the alert for a new message appear, then it disappears, and
mail never arrives in outlook.
I also created a profile on my computer - SP Professional SP3/my outlook
2003 SP3 with the users name and I can not receive new internal mail with her
account.
There is a problem between her mailbox sending new mail to her outlook, OWA
as mentioned receives all mail the way it should, but not her Outlook.
I checked all settings/option/rules --- all good in her outlook.
can anyone assist as to a problem with her mailbox and not receiving all
internal mail, but she gets web mail ?
Thanks,
Bob
I have one user that has trouble receiving mail from internal/office users
intermittently in outlook 2003 SP3, on a windows XP professional SP3
computer. If they go to Outlook Web Access -- all of their mail is in their
inbox in OWA, nothing was changed on their computer - hardware or software.
She gets web mail in outlook, I can send mail to her from my hotmail account
she get that no problem in outlook, I can also send mail to her from my OWA
signon no problem. It's when internal/corporate users send to her she does
not receive all in the inbox, but her OWA signon all mail shows.
Troubleshooting I have done on the users desktop for outlook is ---
detect/repair
re-install
uninstall/reinstall
created a new profile
After each step above I tried to send an internal email to her and she did
not receive. Tried sending from different users internal desktops to her and
no good - all intermittent, the majority she does not get. When at her
computer we see the alert for a new message appear, then it disappears, and
mail never arrives in outlook.
I also created a profile on my computer - SP Professional SP3/my outlook
2003 SP3 with the users name and I can not receive new internal mail with her
account.
There is a problem between her mailbox sending new mail to her outlook, OWA
as mentioned receives all mail the way it should, but not her Outlook.
I checked all settings/option/rules --- all good in her outlook.
can anyone assist as to a problem with her mailbox and not receiving all
internal mail, but she gets web mail ?
Thanks,
Bob