mail.comcast.net box to enter username and password pops up every 15 seconds

  • Thread starter Thread starter Jilly
  • Start date Start date
J

Jilly

I have a remote user/co-worker that has Comcast email. Every 15 seconds
(we literally timed it) a box asking for a username and password pops
up. I had him call Comcast for help, and they said it's a VPN issue,
and they can't help.
Any ideas on how to get this annoyance to go away? I'm terrible at
remote help, and he's very computer illiterate :). Any suggestions
would be greatly appreciated.

Jilly
 
Jilly said:
I have a remote user/co-worker that has Comcast email. Every 15
seconds (we literally timed it) a box asking for a username and
password pops up. I had him call Comcast for help, and they said it's
a VPN issue, and they can't help.
Any ideas on how to get this annoyance to go away? I'm terrible at
remote help, and he's very computer illiterate :). Any suggestions
would be greatly appreciated.
Click to expand...

Often removing the account and readding it or creating a new mail profile
will correct this problem.
Also, see some of the articles here:
<http://support.microsoft.com/search...20&ast=1&ast=2&ast=3&ast=4&ast=7&mode=a&adv=1>
 
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