Magical mystery message

  • Thread starter Thread starter MikeR
  • Start date Start date
M

MikeR

When I boot my machine, I get a dialog with the title "Internet Explorer cannot
display the webpage". No hint of what program or webpage it's referring to. I'm using
Avast free AV, and Spybot SD Resident.

In Startup are 2 Hewlett-Packard shortcuts, pointing to "C:\Program
Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe" and "C:\Program
Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe", a Microsoft Office shortcut
pointing to "C:\Program Files\Microsoft Office\Office\OSA9.EXE" -b -l
and a Logitech one pointing to "C:\Program Files\Logitech\SetPoint\SetPoint.exe".

Event viewer(Application) has 2 warnings. I don't have a FAX modem, so I don't know
why this would even be checked.

Fax Service failed to initialize any assigned fax devices (virtual or TAPI). No faxes
can be sent or received until a fax device is installed.

The outgoing routing rule is not valid because it cannot find a valid device. The
outgoing faxes that use this rule will not be routed. Verify that the targeted device
or devices (if routed to a group of devices) is connected and installed correctly,
and turned on. If routed to a group, verify that the group is configured correctly.
Country/region code: '*' Area code: '*'

How can I identify the source of this message, so I can deal with it?

Thanks, Mike

The content of the dialog is:

This program cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Check your Internet connection. Try visiting another website to make sure you are
connected.

Retype the address.

Go back to the previous page.

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's domain.
 
MikeR said:
When I boot my machine, I get a dialog with the title "Internet Explorer
cannot display the webpage". No hint of what program or webpage it's
referring to. I'm using Avast free AV, and Spybot SD Resident.

In Startup are 2 Hewlett-Packard shortcuts, pointing to "C:\Program
Files\Hewlett-Packard\Digital Imaging\bin\hpobnz08.exe" and "C:\Program
Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe", a Microsoft
Office shortcut pointing to "C:\Program Files\Microsoft
Office\Office\OSA9.EXE" -b -l
and a Logitech one pointing to "C:\Program
Files\Logitech\SetPoint\SetPoint.exe".

Event viewer(Application) has 2 warnings. I don't have a FAX modem, so I
don't know why this would even be checked.

Fax Service failed to initialize any assigned fax devices (virtual or
TAPI). No faxes can be sent or received until a fax device is installed.

The outgoing routing rule is not valid because it cannot find a valid
device. The outgoing faxes that use this rule will not be routed. Verify
that the targeted device or devices (if routed to a group of devices) is
connected and installed correctly, and turned on. If routed to a group,
verify that the group is configured correctly. Country/region code: '*'
Area code: '*'

How can I identify the source of this message, so I can deal with it?

Thanks, Mike

The content of the dialog is:

This program cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address.

What you can try:
Check your Internet connection. Try visiting another website to make
sure you are connected.

Retype the address.

Go back to the previous page.

More information

This problem can be caused by a variety of issues, including:

Internet connectivity has been lost.
The website is temporarily unavailable.
The Domain Name Server (DNS) is not reachable.
The Domain Name Server (DNS) does not have a listing for the website's
domain.
Click to expand...

Have you recently installed or updated an HP printer or all-in-one? The 2 HP
files are generally associated with the PSC all-in-one series, which are
printer, scanner/copier, and/or fax in one.
Go to Start, Run, type in MSCONFIG and press enter. Look on the Startup tab
and see if there is anything you don't recognize.
Along with what you have for malware detection, you might try MalwareBytes
(free version) http://www.malwarebytes.org/mbam.php and SuperAntiSpyware
Free http://www.superantispyware.com/download.html . You can always
uninstall them later if you don't want them.
 
SC said:
Have you recently installed or updated an HP printer or all-in-one? The
2 HP files are generally associated with the PSC all-in-one series,
which are printer, scanner/copier, and/or fax in one.
Go to Start, Run, type in MSCONFIG and press enter. Look on the Startup
tab and see if there is anything you don't recognize.
Along with what you have for malware detection, you might try
MalwareBytes (free version) http://www.malwarebytes.org/mbam.php and
SuperAntiSpyware Free http://www.superantispyware.com/download.html .
You can always uninstall them later if you don't want them.
Click to expand...

Thanks Tom,
I do have a PSC2175, it's not a new install.

The latest install I can think of that may be associated it DSL service from AT&T.
There are 2 AT&T items shown by msconfig (I prefer AutoRunS). I didn't disable them.

I do have MalwareBytes. I DL'd SuperAntiSpyWare and it found a bunch of tracking
cookies (no surprise), and a fairly nasty 'lil critter, ASPRTMM1.dll. Those were all
quarantined, and I re-booted, and still got the dialog.
 
MikeR said:
Thanks Tom,
I do have a PSC2175, it's not a new install.

The latest install I can think of that may be associated it DSL service
from AT&T. There are 2 AT&T items shown by msconfig (I prefer AutoRunS). I
didn't disable them.

I do have MalwareBytes. I DL'd SuperAntiSpyWare and it found a bunch of
tracking cookies (no surprise), and a fairly nasty 'lil critter,
ASPRTMM1.dll. Those were all quarantined, and I re-booted, and still got
the dialog.
Click to expand...

If you don't have a fax, you can uninstall it if it shows under Printers and
Faxes, or disable the fax service in Services.
Try disabling the AT&T items as a test. You can always re-enable them later.
If there is a service associated with the items, try setting them as Manual
instead of Automatic (if they're set as such).
Are there any settings in the AT&T program that tell it to check for updates
on boot-up?
 
SC said:
If you don't have a fax, you can uninstall it if it shows under Printers
and Faxes, or disable the fax service in Services.
Try disabling the AT&T items as a test. You can always re-enable them
later. If there is a service associated with the items, try setting them
as Manual instead of Automatic (if they're set as such).
Are there any settings in the AT&T program that tell it to check for
updates on boot-up?
Click to expand...

BINGO! It was one of the AT&T apps. I couldn't find a setting in the software to
configure it to not run at startup. I'll contact AT&T to see what they have to say.
Thanks, Tom!
 
MikeR said:
BINGO! It was one of the AT&T apps. I couldn't find a setting in the
software to configure it to not run at startup. I'll contact AT&T to see
what they have to say.
Thanks, Tom!
Click to expand...

You're welcome! Let us know how it turns out.
 
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