Maddening IE6 problem`

  • Thread starter Thread starter Paul E
  • Start date Start date
P

Paul E

I am afflicted with this maddening IE6 problem, which manifests it self by
popping up a msg box with the words:

"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience."

It then asks to send a dump of the environment to microsoft, which you can
say 'send' or 'dont send', and then you can configure it to restart the
browser.. So you can get into a maddening loop. It doesnt happen all the
time, and there seems no rhyme or reason as to why or when... But it usually
happens in response to a mouse click. So you wind up holding your breath
with each new click on any site. You even get used to copying into memory
the contents of the web address line, so when it goes down and pops up a new
browser window, you can quickly negotiate your way back to where you were.

I know enough about this bug to know that it has afflicted many many
people.. And am hoping Msoft gets on the ball quickly and publishes a fix
soon. BTW, I run Windows ME, have ALL the updates and srvc packs that the
microsoft site says i need to bring me up to date.

Please advise...

Paul E
 
The problem is most like on your end. not Microsoft's, and it's the result
of your online behaviour.

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx
 
and it's the result of your online behaviour. <<

What could it be about my 'online behavior' which would cause this to
happen. Im sure youre aware that this symptom is effecting a whole lot of
users.. Why then is microsoft collecting screen dumps, etc, and requesting
that i allow it to be sent to them accompanying each incident that is
indicative of the environment when the error occurs, if its due to some kind
of user error..? I guess i dont know what you mean by my online behavior!

Paul e

PA Bear said:
The problem is most like on your end. not Microsoft's, and it's the result
of your online behaviour.

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx

Paul said:
I am afflicted with this maddening IE6 problem, which manifests it self by
popping up a msg box with the words:

"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience."

It then asks to send a dump of the environment to microsoft, which you can
say 'send' or 'dont send', and then you can configure it to restart the
browser.. So you can get into a maddening loop. It doesnt happen all the
time, and there seems no rhyme or reason as to why or when... But it
usually happens in response to a mouse click. So you wind up holding your
breath with each new click on any site. You even get used to copying into
memory the contents of the web address line, so when it goes down and
pops up a new browser window, you can quickly negotiate your way back to
where you were.

I know enough about this bug to know that it has afflicted many many
people.. And am hoping Msoft gets on the ball quickly and publishes a fix
soon. BTW, I run Windows ME, have ALL the updates and srvc packs that
the microsoft site says i need to bring me up to date.

Please advise...

Paul E
Click to expand...
Click to expand...
 
Well, I just ran cwshredder, and unfortunately, the result was None Found!
Thats discouraging.. Im going onto Adaware next, but I sure hope your right
about something like this causing it. Ill report back after adaware is run.

Paul E

PA Bear said:
The problem is most like on your end. not Microsoft's, and it's the result
of your online behaviour.

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx

Paul said:
I am afflicted with this maddening IE6 problem, which manifests it self by
popping up a msg box with the words:

"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience."

It then asks to send a dump of the environment to microsoft, which you can
say 'send' or 'dont send', and then you can configure it to restart the
browser.. So you can get into a maddening loop. It doesnt happen all the
time, and there seems no rhyme or reason as to why or when... But it
usually happens in response to a mouse click. So you wind up holding your
breath with each new click on any site. You even get used to copying into
memory the contents of the web address line, so when it goes down and
pops up a new browser window, you can quickly negotiate your way back to
where you were.

I know enough about this bug to know that it has afflicted many many
people.. And am hoping Msoft gets on the ball quickly and publishes a fix
soon. BTW, I run Windows ME, have ALL the updates and srvc packs that
the microsoft site says i need to bring me up to date.

Please advise...

Paul E
Click to expand...
Click to expand...
 
As suggested before, see...

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957

The Philadelphia Inquirer recently featured a column on hijackware. In part,
the author wrote:

"All readers: Please cut out the following and tape to your monitor...

"I Will Not Download Free Software. Never. Ever. Unless it is from a source
I know I could absolutely, completely and unquestionably trust."

I advise you to heed his advice and pass it on.
--
~PA Bear

Paul said:
What could it be about my 'online behavior' which would cause this to
happen. Im sure youre aware that this symptom is effecting a whole lot of
users.. Why then is microsoft collecting screen dumps, etc, and requesting
that i allow it to be sent to them accompanying each incident that is
indicative of the environment when the error occurs, if its due to some
kind of user error..? I guess i dont know what you mean by my online
behavior!

Paul e

PA Bear said:
The problem is most like on your end. not Microsoft's, and it's the
result of your online behaviour.

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before
each and every use, even "right out of the box". But even they can't
catch everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the
preferred tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/
or http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not
here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
Click to expand...
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
Click to expand...
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
Click to expand...
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx
Click to expand...
Click to expand...
 
Well, finally, I think it was the Hijack this exe which finally looks to
have fixed the probem.I posted the log to the swiforum website, and someone
got back to me to tell me which footprints needed to be deleted, and since
then, its been ok.

How do we keep from receiving this nefarious sypware anyway? I dont run any
share ware utilities like Gator, or any horrors like that.

oh well, thanks for putting me onto the right track for fixing this.

Paul E

PA Bear said:
The problem is most like on your end. not Microsoft's, and it's the result
of your online behaviour.

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before each
and every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the preferred
tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx

Paul said:
I am afflicted with this maddening IE6 problem, which manifests it self by
popping up a msg box with the words:

"Internet Explorer has encountered a problem and needs to close. We are
sorry for the inconvenience."

It then asks to send a dump of the environment to microsoft, which you can
say 'send' or 'dont send', and then you can configure it to restart the
browser.. So you can get into a maddening loop. It doesnt happen all the
time, and there seems no rhyme or reason as to why or when... But it
usually happens in response to a mouse click. So you wind up holding your
breath with each new click on any site. You even get used to copying into
memory the contents of the web address line, so when it goes down and
pops up a new browser window, you can quickly negotiate your way back to
where you were.

I know enough about this bug to know that it has afflicted many many
people.. And am hoping Msoft gets on the ball quickly and publishes a fix
soon. BTW, I run Windows ME, have ALL the updates and srvc packs that
the microsoft site says i need to bring me up to date.

Please advise...

Paul E
Click to expand...
Click to expand...
 
YW, Paul.

To avoid this stuff, update and run CWShredder, Ad-aware and Spybot
frequently. Install and frequently update SpywareBlaster and IE-SpyAd.
Update virus definitions and scan daily. Enable automatic Windows Updates.
Avoid any sort of P2P file sharing software like the plague.

Print this reply then cut out the following and paste it to your monitor:

"I Will Not Download Free Software. Never. Ever. Unless it is from a source
I know I could absolutely, completely and unquestionably trust."
~~~~~~~~~~~~~~
So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx

Paul said:
Well, finally, I think it was the Hijack this exe which finally looks to
have fixed the probem.I posted the log to the swiforum website, and
someone got back to me to tell me which footprints needed to be deleted,
and since then, its been ok.

How do we keep from receiving this nefarious sypware anyway? I dont run
any share ware utilities like Gator, or any horrors like that.

oh well, thanks for putting me onto the right track for fixing this.

Paul E

PA Bear said:
The problem is most like on your end. not Microsoft's, and it's the
result of your online behaviour.

Check your system for "hijackware":

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder (fix all found)

2. Ad-Aware (fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You *must* seek updates for Ad-Aware, Spybot, etc., before
each and every use, even "right out of the box". But even they can't
catch everything, 24/7. When all else fails, HijackThis
(http://www.spywareinfo.com/~merijn/files/HijackThis.exe) is the
preferred tool to use. It will help you to both identify and remove any
hijackware/spyware. **Post your files to http://forums.spywareinfo.com/
or http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not
here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

Also:

1. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

2. Update your virus definitions, enable Show Hidden Files
Click to expand...
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
Click to expand...
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
Click to expand...
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow all Removal steps.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then Disk Cleanup > More options > Delete all but the most
recent Restore Point.

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957
--
HTH - Please Reply to This Thread

~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

AumHa Forums
http://forum.aumha.org

What You Should Know About Spyware
http://www.microsoft.com/mscorp/twc/privacy/spyware.mspx
Click to expand...
Click to expand...
 
Back
Top