Lost Web Browsing Capability

  • Thread starter Thread starter Keith Russell
  • Start date Start date
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Keith Russell

Hi, all.

My daughter has suddenly lost her ability to access the Web on
her XP system. She is using a dial-up connection, and even though
the connection seems to be successful, accessing any Web page
results in a time out.

Assuming that the problem was with PeoplePC, I dialed in to my
own ISP, but the result was the same. I tried to ping and
traceroute several sites, but was unsuccessful in every case. My
son-in-law claims that he was able to get an IM connection when
connected to PeoplePC, but I was unable to get it to work myself.

I did upgrade both Adobe Reader and ZoneAlarm Internet Security
the other day, and it's possible that Windows updates were
installed. I ran a system restore as far back as I was able, but
it didn't help. I also turned off ZoneAlarm and switched to the
Windows firewall, hoping that might make a difference; it didn't.

What could be causing this problem? Can anyone give me any
troubleshooting ideas?

Thanks in advance.
 
Hi, all.

My daughter has suddenly lost her ability to access the Web on
her XP system. She is using a dial-up connection, and even though
the connection seems to be successful, accessing any Web page
results in a time out.

Assuming that the problem was with PeoplePC, I dialed in to my
own ISP, but the result was the same. I tried to ping and
traceroute several sites, but was unsuccessful in every case. My
son-in-law claims that he was able to get an IM connection when
connected to PeoplePC, but I was unable to get it to work myself.

I did upgrade both Adobe Reader and ZoneAlarm Internet Security
the other day, and it's possible that Windows updates were
installed. I ran a system restore as far back as I was able, but
it didn't help. I also turned off ZoneAlarm and switched to the
Windows firewall, hoping that might make a difference; it didn't.

What could be causing this problem? Can anyone give me any
troubleshooting ideas?

Thanks in advance.
Click to expand...

You might try LSPFix

<http://www.cexx.org/lspfix.htm>

HTH,
John
 
Keith said:
Hi, all.

My daughter has suddenly lost her ability to access the Web on
her XP system. She is using a dial-up connection, and even though
the connection seems to be successful, accessing any Web page
results in a time out.

Assuming that the problem was with PeoplePC, I dialed in to my
own ISP, but the result was the same. I tried to ping and
traceroute several sites, but was unsuccessful in every case. My
son-in-law claims that he was able to get an IM connection when
connected to PeoplePC, but I was unable to get it to work myself.

I did upgrade both Adobe Reader and ZoneAlarm Internet Security
the other day, and it's possible that Windows updates were
installed. I ran a system restore as far back as I was able, but
it didn't help. I also turned off ZoneAlarm and switched to the
Windows firewall, hoping that might make a difference; it didn't.

What could be causing this problem? Can anyone give me any
troubleshooting ideas?

Thanks in advance.
Click to expand...

Click Start, Run, type:

netsh winsock reset

Press Enter key

Restart the system

You can also try this software download from a working machine:

LSP-Fix
http://www.cexx.org/lspfix.htm
 
Thanks for your replies, John and Elmo.

We tried the netsh command, and also downloaded and ran
LSPFix--as well as another repair program mentioned on the LSPFix
page. Nothing has worked--the PC still cannot access the
Internet, despite a good connection to PeoplePC.

Is there a way to completely reinstall Winsock, or am I down to a
Windows reinstall? (Or will even that fix the problem?)

Thanks again.
 
Keith said:
Hi, all.

My daughter has suddenly lost her ability to access the Web on
her XP system. She is using a dial-up connection, and even though
the connection seems to be successful, accessing any Web page
results in a time out.

Assuming that the problem was with PeoplePC, I dialed in to my
own ISP, but the result was the same. I tried to ping and
traceroute several sites, but was unsuccessful in every case. My
son-in-law claims that he was able to get an IM connection when
connected to PeoplePC, but I was unable to get it to work myself.

I did upgrade both Adobe Reader and ZoneAlarm Internet Security
the other day, and it's possible that Windows updates were
installed. I ran a system restore as far back as I was able, but
it didn't help. I also turned off ZoneAlarm and switched to the
Windows firewall, hoping that might make a difference; it didn't.

What could be causing this problem? Can anyone give me any
troubleshooting ideas?

Thanks in advance.
Click to expand...

Look for help on the ZA site; I believe that's your problem. Can she
get email?
 
Look for help on the ZA site; I believe that's your problem. Can she
get email?
Click to expand...

Thanks, Joe. My son-in-law "fixed" the problem. He doesn't know
what he did, but "a lot of [my daughter's] pictures aren't on the
computer any more". Sigh....

I haven't had the courage to go over and see if ZoneAlarm is even
installed any more, or what other damage might have been done.
 
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