Lost "to" email dropdown?

  • Thread starter Thread starter Eric Law
  • Start date Start date
E

Eric Law

Hello!

I'm trying to troubleshoot a weird problem with Outlook 2003 for someone in my company.

This morning, seemingly out of the blue (nothing was intentionally changed on her machine), the dropdown with recently-used
email addresses that appears when you start typing in the "to" box on a new message has disappeared.

Anyone ever seen this before, and/or any ideas how to fix it?

Thanks!

Eric Law
 
that's the autocomplete cache. It's probably corrupt and was replaced with a
new cache file. You can't recover the old one but as she sends messages it
will be rebuilt.
 
Yes, it adds names to the cache automatically. It can be disabled in tools,
options.
 
Update:

Ran SpyBot on the machine, it found a number of spyware programs. Removed them, and the Outlook problem went away!

Eric
 
that means one of the spy programs was interfering with outlook closing
properly. changes stay in memory for the cache (and some other files) and
are written only when outlook closes. When outlook doesn't close properly,
the file ends up corrupted and recreated when outlook opens next time.
 
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