Lost TCP/IP, RUN DLL and Help Files

  • Thread starter Thread starter Keith
  • Start date Start date
K

Keith

Hi guys,

I downloaded, installed and ran the Microsoft AntiSpyware
beta. When it compelted the scan and the recomended
actions, the Antispyware said I needed to re-boot. So, I
did.

Unfortunately, the system shut down and did not restart.
So, I started manually, and when my desktop came up I had
three error messages: 1) Mobile Device Properties- TCP/IP
network transport not installed. 2) No Help File- unable
to locate help file. Perhaps you should re-install. 3) Run
DLL- Error loading C:\windows\system32\st\bdist.dll the
specified module could not be found.

After I clicked through these errors, I found that I
couldn't connect to the Internet and the Antispyware beta
wouldn't launch.

Does anyone know how I can fix these issues??

Thanks,
keith
 
Does anyone know how I can fix these issues??

I'd suggest reverting to the most recent restore point and see if that
helps.
 
Sorry, I meant to say my Internet Explorer is not working,
what do I need to do to get it to work again......
 
I'm with codemastr.

If you are on XP, use the System Restore feature to restore to a restore
point prior to taking the removal actions.

Start, All programs, Accessories, System Tools, System Restore.
 
Keith said:
I downloaded, installed and ran the Microsoft AntiSpyware
beta. When it compelted the scan and the recomended
actions
Click to expand...

This is Beta software, for testing and evaluation only.

Just because it "recommends" that you remove certain files, that does not
mean that you should do so, or that it is wise to do so.

Deleting arbitrary files from your operating system will cause problems of
the sort that you have noted.
 
Hi, I tried to do system restore to a day prior to the
removal fo the files by the spyware program and it did
not work, after the system reboots it says that no
changes were made to the system so it does not do a
restore....

Any other suggestions, I have no connection to the
Internet, even through VPN.....

Thanks, Mesh
 
I had the same problem when using this program. Instead
of deleting the file you mentioned though, it deleted an
sporder.dll file, which must have a role in opening any
program for windows, because I could not open anything or
access the internet (even for technical support). The way
I went about fixing the problem was going through system
restore and setting it back one day, this fixed my
problem after rebooting.
 
on my system, it automatically created a restore point: "installed microsoft
anti-spywear."
 
steve eddy said:
on my system, it automatically created a restore point: "installed
microsoft anti-spywear."
Click to expand...
There they go again--forgetting to use the spell-checker.
 
Thank you so much for your help, once I used this winsock
program it fixed the problem, I am now able to use
Internet Explorer...
However I do have one question, MY VPN connections are
still not working, the error I get is, "The Necessary VPN
sub-system is not available. You can not connect to the
remote VPN server."

IF you have any suggestions, I would greatly appreciate it.

Once again thank you for your help.

Thanks,
Mesh
 
That's terrific.

Here's what I think is happening now: I believe that the sporder.dll which
was mistakenly deleted by the anti-spyware application was installed as part
of a proprietary VPN client.

I'm wondering if you work for a company which supplied you with this
software in order to establish the VPN connection with them?

If so, reinstalling that VPN client software should fix this issue for you,
if that is possible.

If I'm recalling correctly, you tried System Restore and had some trouble
with it--it didn't do the job for you, right?

The other option, if reinstalling isn't easily possible, would be System
Restore--perhaps with an earlier restore point.
 
Thanks, for the info I will give it a try.

You are right the System Restore did not work(don't know
why that did not work), and I will try to reinstall the
VPN software.

Thanks again for your help.

Mesh
 
Can you tell us what VPN software is involved--vendor and version number,
if possible?
 
I am using Cisco Systems VPN Client Verison 4.0

-----Original Message-----
Can you tell us what VPN software is involved--vendor and version number,
if possible?




.
Click to expand...
 
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