Roger wrote:
Roger wrote:
Roger wrote:
Roger wrote:
Hi,
I have xp pro sp2 and for reasons unknown I cannot use system
info link. When I access it I have box open with words Cant
Collect information, and more stating Cannot access Windows
Management instrumentation software, Windows Management files
may be moved or missing ! I have run Disc Check fully and
defrag without any change. My PC appears to operate as normal,
but can you assist with problem please.
Start here:
http://support.microsoft.com/kb/323209
Msinfo32.exe Generates a "Can't Collect Information" Error
Message
John
The above was of no use, on event viewer showing error since end
of May saying it could be disc space , I have loads or Memory.
Also repository files may be corrupted and should be deleted and
re-boot !
So the
* Event Log
* Windows Management Instrumentation
* Remote Procedure Call (RPC)
services are set to Automatic start and all of them are running?
Where do you get the message telling you to delete the repository
files?
To delete the WMI repository:
1- Stop the Windows Management Instrumentation service.
2- Delete the \WINDOWS\system32\wbem directory.
3- Restart the WMI service.
John
All above running on Auto, when clicking on one of the error's in
event log it gave that advice about repository files.
I am about to go through procedure now to delete, will report back
on progress.
Roger
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Well I have tried a couple of ways advised on the below site and I
still get error message when trying to obtain system info, because of
problem with WMI
http://blog.perfectspace.com/2004/07/21/windows-management-instrumentation-wmi-error/
Roger PS Its doing my old head in now
This can be a *very* difficult problem to resolve! Try the methods
for Windows XP here:
http://windowsxp.mvps.org/repairwmi.htm
If the suggestions and methods shown there fail to repair things then
the only other fix that I know of is an in-place upgrade (repair
install) of the operating system.
http://www.michaelstevenstech.com/xp_in_place_upgrade.htm
http://support.microsoft.com/kb/978788
How to perform an in-place upgrade (reinstallation) of Windows XP
John thank you for links, on the one
http://windowsxp.mvps.org/repairwmi.htm for winxp sp2 is that all i
need to do
Follow the instructions on the page:
Click Start, Run and type the following command:
rundll32 wbemupgd, UpgradeRepository
and where would I access the setup log file where results are
stored, > would this (log) be of any use ?
The log might be of use, it might point to an obvious cause for the
problem but otherwise the log will only be useful if you understand the
WMI inner workings and know how to go about fixing it. As explained on
the page the log will be in the \WINDOWS\system32\wbem\Logs folder.
Also would it help if I tried
spc/scannow action !
If the rundll32 wbemupgd, UpgradeRepository command doesn't help proceed
to the next step and re-register the WMI components:
To re-register the WMI components, run the following commands at the
command prompt:
cd /d %windir%\system32\wbem
for %i in (*.dll) do RegSvr32 -s %i
for %i in (*.exe) do %i /RegServer
If that doesn't fix things then try to rebuild/reinstall the WMI
components. If you have SP3 installed on your computer your Windows XP
CD will have to have SP3 slipstreamed into it, a search on the net will
provide information on how to slipstream the Service Pack into your
Windows XP CD:
