LOST START UP MENU, TASK BAR, and DESK TOP ICONS

  • Thread starter Thread starter 314karend
  • Start date Start date
3

314karend

A few days ago I started getting security warning pop-ups like crazy,
promptimg me to purchase MS VIRUS PROTECTION, it had already been scanning ,
but wanted me to purchase full product to remove . Yes, I panicked, I tried
to purchase the program, byt the purchase was declined, ( can you say RED
FLAG ) This repeated few more times, I was also getting message from
Win-PC-Defender to purchase same type software. I looked them up and they
seemed to be on the up & up so I purchased software. I'm running McAfee also,
anyway in the mist of all this when I would have to restart, sometimes the
start menu, task bar, & desk top, would dissapear but eventually appear, now
they are not on screen, I have been using Task Manager to get online, scans,
etc. I'm not totally computer savey, but I'm not totally stupid either,
PLEASE, if anyone can help me, I' kind of going nuts
 
314karend said:
A few days ago I started getting security warning pop-ups like crazy,
promptimg me to purchase MS VIRUS PROTECTION, it had already been scanning ,
but wanted me to purchase full product to remove . Yes, I panicked, I tried
to purchase the program, byt the purchase was declined, ( can you say RED
FLAG ) This repeated few more times, I was also getting message from
Win-PC-Defender to purchase same type software. I looked them up and they
seemed to be on the up & up so I purchased software. I'm running McAfee also,
anyway in the mist of all this when I would have to restart, sometimes the
start menu, task bar, & desk top, would dissapear but eventually appear, now
they are not on screen, I have been using Task Manager to get online, scans,
etc. I'm not totally computer savey, but I'm not totally stupid either,
PLEASE, if anyone can help me, I' kind of going nuts
Click to expand...

You been scamed and pushed unwittingly to purchase software that infected
your machine from the start.
Please stop and try to go through these cleaning steps.

Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Malwarebytes© Corporation - Anti-Malware
http://www.malwarebytes.org/mbam/program/mbam-setup.exe
install the free trial of Windows Live OneCare
http://onecare.live.com/standard/en-gb/default.htm
http://www.microsoft.com/mscorp/safety/technologies/onecare/default.mspx
Windows Defender detects and removes spyware
http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html


Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Download the Hijackthis and send the report to one of
many
forums for analysis and troubleshooting or you can send it to me on my email
provided at the bottom:
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php)

Can you please send me a copy at (e-mail address removed) ,
remove the obvious to email me.
HTH,
nass
 
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