Lost Serial Key

  • Thread starter Thread starter RC
  • Start date Start date
R

RC

I actually posted this in the New Users forum but then I
realized that this one might be more appropriate so sorry
for the double post!

-------

Hello.

I purchased a new PC in Taiwan and when I got back to the
states, I realized that I lost the product key for XP Home.

I don't have the number of the place that I purchased my
PC from. I have an OEM version of XP Home (and for those
of you wondering, I'm sure it's legit--it has the hologram
stuff on it and it did come w/ a licnese, but it was in
Chinese and I couldn't read it so, well, I think I threw
it away! ARGH!).

Anyway, I was wondering how to contact Microsoft to either
get a key or a replacement cd. I've tried the online help
and so far it seems like I might need to use the pay for
help option. I would like to avoid this if possible (I
don't really want to spend any more money to fix my stupid
mistake :)

So if anyone could direct me to an email or a phone number
that I could contact I would really appreciate it! Thanks!
..
 
The CD-KEY should be on a sticker attached to your PC. This is where OEMs
are required to put the number.

If not, you'll need to buy another copy of Windows or contact your OEM.
Microsoft has no responsibility for support with OEM software.

Oli
 
Search the web for a program called ViewKeyXP.
It is a simple utility that will show the current installation Key number.
Unfortunately, if you do not have the sticker on the side of the case, it's
not a truly legal OEM. Because they are required to do so.

Rich
 
RC said:
I actually posted this in the New Users forum but then I
realized that this one might be more appropriate so sorry
for the double post!

-------

Hello.

I purchased a new PC in Taiwan and when I got back to the
states, I realized that I lost the product key for XP Home.

I don't have the number of the place that I purchased my
PC from. I have an OEM version of XP Home (and for those
of you wondering, I'm sure it's legit--it has the hologram
stuff on it and it did come w/ a licnese, but it was in
Chinese and I couldn't read it so, well, I think I threw
it away! ARGH!).

Anyway, I was wondering how to contact Microsoft to either
get a key or a replacement cd. I've tried the online help
and so far it seems like I might need to use the pay for
help option. I would like to avoid this if possible (I
don't really want to spend any more money to fix my stupid
mistake :)

So if anyone could direct me to an email or a phone number
that I could contact I would really appreciate it! Thanks!
.
Click to expand...

Microsoft do not, cannot and will not assist with OEM installations. Yes
they want you to pay because you do not qualify for free support (that's one
of the restrictions of an OEM licence). So you have two choices (and
neither are free) either pay MS or purchase the full retail version.

Sorry, but that's the rub.


--
Perdita X. Dream

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