lost network connection after installing winxp service pack 1

[Ron C.]

need help asap. Installed winxp on my son's pc. everything was working
fine-had internet and email through a network with linksys router and dsl
modem. then installed service pack 1 and lost my network connection. It
shows the connection and other computers on the network but cannot access
internet,mail or shared folders. If I un-install service pack 1-it works fine
again but then cannot run certain programs like itunes. Need help asap
leaving soon for military deployment overseas and need to have fixed before
I leave !!

 

[Lanwench [MVP - Exchange]]

need help asap. Installed winxp on my son's pc. everything was working
fine-had internet and email through a network with linksys router and
dsl modem. then installed service pack 1 and lost my network
connection. It shows the connection and other computers on the
network but cannot access internet,mail or shared folders. If I
un-install service pack 1-it works fine again but then cannot run
certain programs like itunes. Need help asap leaving soon for
military deployment overseas and need to have fixed before I leave !!

Firstly, you ought to be going for SP2, not SP1.....that's one major thing
to keep in mind. SPs are cumulative - SP2 was a very important one! Wait a
while on SP3. If you haven't had even SP1 on there, you've clearly not
been getting Windows Updates regularly, and the machine is badly out of
date, which can be a major cause for concern. Enable automatic updates (and
keep the firewall enabled) when you install SP2.

That said, you could start by looking at the event logs, seeing whether you
can still get an IP address via DHCP, ping something by IP, etc etc etc.

Most service pack installs fail because there's something quite wrong on the
machine - malware, often. I'd check the event logs, do full
antivirus/antimalware scans, and so forth. It's really impossible to guess
what's specifically wrong on this PC, but if a precocious child or
adolescent has been around it for long, you can usually be quite sure
there's something lurking on there that shouldn't be. Given your time
constraints, you may be best off either backing up the data & doing a
format/clean install (with SP2) or taking the PC to a trusted geek/shop
where they can do this for you.

 

[Shenan Stanley]

need help asap. Installed winxp on my son's pc. everything was
working fine-had internet and email through a network with linksys
router and dsl modem. then installed service pack 1 and lost my
network connection. It shows the connection and other computers on
the network but cannot access internet,mail or shared folders. If I
un-install service pack 1-it works fine again but then cannot run
certain programs like itunes. Need help asap leaving soon for
military deployment overseas and need to have fixed before I leave
!!

Didn't you post this elsewhere yesterday? Found it!
http://groups.google.com/group/micr...a/215abd3dfe6a53f5?lnk=st&q=#215abd3dfe6a53f5

Please see my answer there. It should be similar to answers you will
receive here.

You may want to look into cross-posting in the future if you feel your
message needs to be in more than one newsgroup to be properly
answered/looked at. What you have done is called 'multi-posting', which is
similar in that your message is placed in multiple newsgroups - but
different in that they are actually two (or more) unique messages as opposed
to when you cross-post. cross-posting would make things easier on you and
better for those reading/responding and researching the same problem in the
future.

The long/short of it is...

When you installed Windows XP onto your son's PC - did you also install all
of the hardware drivers from each of the hardware manufacturer's support web
pages for each individual piece of hardware? Also - why SP1 and not SP2
or - as of tomorrow - SP3? Service Packs are cumulative.

Last question - added - are you sure you installed Windows XP and not vista?
I only ask because you mentioned SP1 twice now. ;-)