Defragmenting won't lose icons. Something else caused your friend's problem.
For help with a problem, please be sure to post a detailed explanation
of the issue, and include the version of Windows (including the service
pack number.) Remember, we rely completely on your description for
information.
Want to reply to this thread or ask your own question?
You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.