Thanks Mark, I tryed that and it didn't work. I through I had seen that same
problem in XP. I found a thread that point me to the solution on Microsofts
web site.
CD-ROM drive or DVD-ROM drive appears to be missing after you install
Windows XP
CD-ROM drive or DVD-ROM drive appears to be missing after you install
Windows XP
This article was previously published under Q320553
Important This article contains information about modifying the registry.
Before you modify the registry, make sure to back it up and make sure that
you understand how to restore the registry if a problem occurs. For
information about how to back up, restore, and edit the registry, click the
following article number to view the article in the Microsoft Knowledge Base:
256986 (
http://support.microsoft.com/kb/256986/) Description of the
Microsoft Windows Registry
On This Page
Article ID:320553 Last Review:January 20, 2006 Revision:3.0
Method 1: Remove the registry entry Method 2: Replace the existing driver
MORE INFORMATION
SYMPTOMS
After you install Microsoft Windows XP, the CD-ROM drive, the DVD-ROM drive,
or CD-ROM R/W drive may not be visible in the My Computer window.
Additionally, there may be question marks on the devices that are listed
under CD-ROM drives in Device Manager.
CAUSE
An incorrect device driver was installed for the CD-ROM device.
RESOLUTION
To resolve this behavior, use the following methods in the order that they
are presented in.
Method 1: Remove the registry entry
WARNING: If you use Registry Editor incorrectly, you may cause serious
problems that may require you to reinstall your operating system. Microsoft
cannot guarantee that you can solve problems that result from using Registry
Editor incorrectly. Use Registry Editor at your own risk.
SYMPTOMS CAUSE RESOLUTION
1.Click Start, and then click Run. 2.In the Open box, type regedit, and then
click OK. 3.Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Class/{4d36e965-e325-11ce-b fc1-08002be10318}
4.On the File menu, click Export. 5.In the File name box, type savedkey, and
then click Save. 6.Click the REG_MULTI_SZ data type UpperFilters, and then
click Delete on the Edit menu. When you are prompted to confirm the deletion,
click Yes.
Note If this data type is missing, go to Method 2. 7.Click the REG_MULTI_SZ
data type LowerFilters, and then click Delete on the Edit menu. When you are
prompted to confirm the deletion, click Yes. 8.Quit Registry Editor, and then
restart the computer.
Method 2: Replace the existing driver
1.Click Start, and then click Control Panel.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;320553
6/22/2006
CD-ROM drive or DVD-ROM drive appears to be missing after you install
Windows XP
Page 2 of 2
2.If Control Panel is in Category view, click Performance and Maintenance,
and then click System.
If Control Panel is in Classic view, double-click System. 3.On the Hardware
tab, click Device Manager. 4.Click the drive with the question mark next to
it. 5.On the Action menu, click Uninstall. When you are prompted to confirm
the removal, click OK. 6.Repeat steps 4 through 5 for any other drives with
question marks. 7.On the Action menu, click Scan for hardware changes.
Note If Windows XP cannot locate the driver for your device, the device may
not be supported by Windows XP. To see the list of supported devices, see the
most recent Windows Hardware Compatibility List (HCL) at the following
Microsoft Web site:
http://www.microsoft.com/whdc/hcl/default.mspx
(
http://www.microsoft.com/whdc/hcl/default.mspx)
Although Microsoft does not encourage the use of devices that are not on the
Hardware Compatibility List, sometimes you can obtain a Windows XP-compatible
driver by contacting the device manufacturer directly. For information about
how to contact your hardware manufacturer, click the appropriate article
number in the following list to view the article in the Microsoft Knowledge
Base:
65416 (
http://support.microsoft.com/kb/65416/) Hardware and Software
Third-Party Vendor Contact List, A-K
60781 (
http://support.microsoft.com/kb/60781/) Hardware and Software
Third-Party Vendor Contact List, L-P
60782 (
http://support.microsoft.com/kb/60782/) Hardware and Software
Third-Party Vendor Contact List, Q-Z
MORE INFORMATION
For additional information about other problems with CD-ROM and DVD-ROM
drives in Windows XP, click the following article numbers to view the
articles in the Microsoft Knowledge Base:
314060 (
http://support.microsoft.com/kb/314060/) CD-ROM access is missing
and messages cite error Code 31, Code 32, Code 19, or Code 39 after you
remove Easy CD Creator in Windows XP
315350 (
http://support.microsoft.com/kb/315350/) "Incorrect function" error
message when you access the CD-ROM drive, the DVD-ROM drive, or the CD-RW
drive
Microsoft provides third-party contact information to help you find
technical support. This contact information may change without notice.
Microsoft does not guarantee the accuracy of this third-party contact
information.
This might be the solution. I am going to try. Thanks
