Loss of Internet Explorer since loading Spyware

  • Thread starter Thread starter ShirleyW
  • Start date Start date
S

ShirleyW

Since loading spyware I cannot start internet explorer,
instead the following message appears:-
Runtime Error
Program C:\ProgamFiles\InternetExplorer\explore.exe
This application has requested the Runtime to terminate it
in an unusual way. Please contact the application support
team for more information.

Can anyone tell me how to restore internet explorer,
please?
 
Hi Shirley

This can be tricky but try this.

Download CCleaner, www.ccleaner.com and remove all temporarily junk.
Also clean registry with "Issues", important !.

Download/Install Lavasofts Adaware
http://www.download.com/Ad-Aware-SE-Personal-Edition/3000-8022-10399602.html?tag=list

After install upgrade Adaware definitions with "Check for updates".

Restart in safe mode, press F8 during reboot just before Windows flag
screen appears.

Scan with both MSAS and Lavasoft Adaware, choose "full scans".

If this doenst work I believe you must repair, is it XP ?

http://support.microsoft.com/default.aspx?scid=kb;en-us;318378

Note
1. Use the System File Checker tool to scan all of the protected files
on your computer: a. Click Start, and then click Run.
b. In the Open box, type sfc /scannow, and then click OK.

or reinstall the whole OS.

http://support.microsoft.com/kb/315341/en-us

--
plun



Shirley has brought this to us :
 
Try deleting the contents of c:\windows\prefetch (XP
only). The code there is used to help speed up the
launching of apps. It's possible that some data might
have gotten corrupted that's associated with IE.

Also, are you using a wireless connection?

Alan
 
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