loss of connectivity

  • Thread starter Thread starter Wes Church
  • Start date Start date
W

Wes Church

Out of the blue today, we lost our network connectivity.
Running XP Home, auto updates. ISP provider (Charter
Communications cable)troubleshooter went through the
paces, then declared that it's an XP bug, and we need a
new patch. The cable modem box pings okay from the ISP
provider end, but ipconfig can't find an IP address, and
the computer claims the network cable is unplugged ("media
disconnected" message). Tried a known working cable, but
still no go. Provider's Level 2 assistance says messages
indicate it's either a bad cable or a known glitch in XP
(brought out by updates) that keeps the computer
from "seeing" the connection. Sent me to MS site
(fortunately, the office laptop was available) to download
the "latest" patch.

Anyone know anything about this? Was I sent on a wild
goose chase?

Wes
 
The same thing happened to me yesterday...just lost
coneectivity out of the blue. How did you resolve it?
Thanks in advance...
 
Just saw in the MS Knowledge Base, that if your PC goes
into Standby, it disconnects all networking connections. I
will experiment to see.
 
Did you try the simplistic solution, probably overlooked by ISP level
2's....
View your Network adapters.... right click and "Disable"..
Then reboot
View Network Adapters again and "Enable"
as dumb as it sounds, it will probably work
*also check that Dhcp service is started*
 
There was a Mcaffee update that came out this week that caused a loss of
internet access. They pulled the patch from their website, but haven't
issued a fix yet. You can see an article at:
http://www.eweek.com/article2/0,3959,1211738,00.asp

So, if you have Mcaffee antivirus, this could be the cause. Completely
uninstalling Mcaffee and reinstalling from the original CD is listed as a
mitigation in the meantime.
 
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