H
husky86
About 3-4 times each and every day I'm losing my Internet connection. This
situation only lasts for about 1-2 minutes at a time, then everything is back
up and running. (This is a cable Internet connection in a home office, by the
way.)
I was actually on the phone with my ISP during one of these instances. The
tech support rep on the other end of the line was actually able to check
whether or not I was losing my actual cable signal during this outage. I was
informed that everything was working perfectly; the technician was able to
send and receive information to my cable Internet modem. I was informed that
all signals were strong and that everything was perfectly fine with regard to
the signal. But at the same time I had no ability to access the Internet on
my end.
I was informed by this same technician that it was most probably one or a
combination of the following: (1) a piece of spyware operating in the
background, (2) my anti-spyware and/or antivirus program operating in the
background (especially checking for updates), or (3) some other piece of
software that was checking for updates, which can cause signal interference.
The technical specs of my desktop system are: Windows Vista Ultimate
(Service Pack 1), Intel Core2 Extreme Q6850 3.00GHz, 4 GB RAM, 10,000 RPM
Western Digital Raptor, 1 TB Hitachi internal, NVIDIA nForce 680i SLI, NVIDIA
GeForce 8800 Ultra.
Here's what I've done to address the problem:
1. Ran a complete virus check. No problems found.
2. Ran a complete root kit test. No problems found.
3. Ran test for spyware. None found.
4. Turned off automatic updating for virus and spyware (suggested by the
manufacturer -- PC Tools). I'm running ThreatFire. No difference when
automatic updating was turned off.
5. Made sure I have the latest network driver, latest video card driver
(just in case), latest updates from Microsoft, etc.
I have been told by my ISP technicians that various programs checking for
automatic updates can often cause serious latency issues; not exactly sure if
this is true.....? If so, I have a number of programs that would be checking
for automatic updates. Does this mean that I need to go into the Preferences
section of each and every one of these programs and turn off automatic
updating? Or am I heading down the wrong road here (have I received bad
advice)?
Any info/suggestions would be most appreciated. Thanks in advance!
situation only lasts for about 1-2 minutes at a time, then everything is back
up and running. (This is a cable Internet connection in a home office, by the
way.)
I was actually on the phone with my ISP during one of these instances. The
tech support rep on the other end of the line was actually able to check
whether or not I was losing my actual cable signal during this outage. I was
informed that everything was working perfectly; the technician was able to
send and receive information to my cable Internet modem. I was informed that
all signals were strong and that everything was perfectly fine with regard to
the signal. But at the same time I had no ability to access the Internet on
my end.
I was informed by this same technician that it was most probably one or a
combination of the following: (1) a piece of spyware operating in the
background, (2) my anti-spyware and/or antivirus program operating in the
background (especially checking for updates), or (3) some other piece of
software that was checking for updates, which can cause signal interference.
The technical specs of my desktop system are: Windows Vista Ultimate
(Service Pack 1), Intel Core2 Extreme Q6850 3.00GHz, 4 GB RAM, 10,000 RPM
Western Digital Raptor, 1 TB Hitachi internal, NVIDIA nForce 680i SLI, NVIDIA
GeForce 8800 Ultra.
Here's what I've done to address the problem:
1. Ran a complete virus check. No problems found.
2. Ran a complete root kit test. No problems found.
3. Ran test for spyware. None found.
4. Turned off automatic updating for virus and spyware (suggested by the
manufacturer -- PC Tools). I'm running ThreatFire. No difference when
automatic updating was turned off.
5. Made sure I have the latest network driver, latest video card driver
(just in case), latest updates from Microsoft, etc.
I have been told by my ISP technicians that various programs checking for
automatic updates can often cause serious latency issues; not exactly sure if
this is true.....? If so, I have a number of programs that would be checking
for automatic updates. Does this mean that I need to go into the Preferences
section of each and every one of these programs and turn off automatic
updating? Or am I heading down the wrong road here (have I received bad
advice)?
Any info/suggestions would be most appreciated. Thanks in advance!