"Did you try the cdgone utility Rick referred you to? This tool removes
filters added to the registry by different burning software packages."
I did hat installed both items and now get an error message when I start up
that say Error on top & has a red X with product not installed beside it
and an Okay button under it to click.
If you have third party burning software installed, reinstall it.
"check that the IMAPI service is enabled"
How do you do that?
Start> Run> services.msc
Scroll to IMAPI service. Right click, select properties and change startup
type to manual or automatic.
NOTE: If you use third party burning software, its presence and successful
operation may require this service to be disabled or set to manual startup
type. Usually the installation of the burning software makes the necessary
changes for you. Some can happily co-exist with this running but others
will disable the Windows CD burning.
Additional if using third party software: Check their online tech support
for more info about getting drives recognized and running with their
software.
Additional info about using XP CD burning only: Right click drive icon for
burner and select Properties. Check the necessary box to enable CD burning
on drive.
Don't discount the hardware aspects too quickly:
Possible problem with IDE cables:
-Even the vibration of normal use can cause cable to wiggle loose. A simple
reseating of cables may be all that is needed.
-A kink or pinch in a cable can cause a wire to break. Try a different
cable.
Placement of drives on controllers:
-Some are very finicky about being in master or slave position. Check
documentation and online tech support for more info.
-Putting two recorders on the same controller works in most cases but once
in a while you run across combinations that simply will not work
"together."