Loses data on drive when PC shuts down

  • Thread starter Thread starter Christine2006
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Christine2006

I just bought a new Kanguru external hard drive. I tried puting some
files on it. Then, I shut the PC down and when I booted up again, all
the data was lost. Anyone have any idea of what I'm doing wrong? Why is
the new drive acting like ROM memory?

Christine
 
Christine2006 said:
I just bought a new Kanguru external hard drive. I tried puting some
files on it. Then, I shut the PC down and when I booted up again, all
the data was lost. Anyone have any idea of what I'm doing wrong? Why is
the new drive acting like ROM memory?

Christine
Click to expand...


No one else answered, so I thought I would start the ball rolling.

Which OS are you using?

See if you can find the drive in My Computer. If so, display the drive's
properties. If you can't find it listed there, you need to format the drive.

Ed Cregger
 
You must have used the drives custom format program.
Don't. Maxtor OneTouch will do the same thing. Just
plug the drive in like a USB thumb drive and format it
using the WinXP format. That will hold, and you can
handle the drive just as a USB drive, plugging it in
any time you want. That custom format can only be
observed using the custom "observer" program .. that
is, the backup program. Pretty stupid.

johns
 
Ed said:
No one else answered, so I thought I would start the ball rolling.

Which OS are you using?

See if you can find the drive in My Computer. If so, display the drive's
properties. If you can't find it listed there, you need to format the drive.

Ed Cregger
Click to expand...

Ed, I'm using Win 98, 2nd edition. I can see the drive in My Computer.
The drive's properties are displayed.

Christine
 
johns said:
You must have used the drives custom format program.
Don't. Maxtor OneTouch will do the same thing. Just
plug the drive in like a USB thumb drive and format it
using the WinXP format. That will hold, and you can
handle the drive just as a USB drive, plugging it in
any time you want. That custom format can only be
observed using the custom "observer" program .. that
is, the backup program. Pretty stupid.

johns
Click to expand...

Do you think that was the problem Johns? I'll use a separate post to
say what I tried.

Christine
 
I tried something new and something happened. This external drive came
with a CD titled "Installation CD" I never formatted the hard drive.
Apparently, it wasn't necessary. I tried the Installation CD again.
This time it asked me if I wanted to remove the USB driver. I clicked
yes. Then my desktop said my active desktop was shut off. I unclicked
the thing on that to shut it off. Then, I rebooted. Now, the data I put
on the hard drive stays there. I've tried shutting down and rebooting a
few times and the data stays there. This is puzzling. Like I said, I'm
using this with firewire. I'm using Win 98, second edition.

Does anyone have an idea what happened? How confident can I be that the
data I put on this drive will stay there? Could it happen that one time
I will start the PC and all the data on this drive will be gone? Why
would the USB driver cause the data to disappear when the PC was shut
off? Why does the data stay there now that the USB driver is gone?

Christine
 
Christine2006 said:
I tried something new and something happened. This external drive came
with a CD titled "Installation CD" I never formatted the hard drive.
Apparently, it wasn't necessary. I tried the Installation CD again.
This time it asked me if I wanted to remove the USB driver. I clicked
yes. Then my desktop said my active desktop was shut off. I unclicked
the thing on that to shut it off. Then, I rebooted. Now, the data I put
on the hard drive stays there. I've tried shutting down and rebooting a
few times and the data stays there. This is puzzling. Like I said, I'm
using this with firewire. I'm using Win 98, second edition.

Does anyone have an idea what happened? How confident can I be that the
data I put on this drive will stay there? Could it happen that one time
I will start the PC and all the data on this drive will be gone? Why
would the USB driver cause the data to disappear when the PC was shut
off? Why does the data stay there now that the USB driver is gone?

Christine
Click to expand...

IIRC, Win 98 requires an update in order to utilize USB 2.0 correctly. I
wonder if this is what the problem is? Do you have the latest updates from
the Microsoft update site for Win 98?

Come to think of it, it must be fairly up to date if it will utilize
Firewire.

I'll keep an eye on this thread as I am still running an old AMD 333 MHz
computer with Win 98se. I tried XP, but it is too slow of a machine to run
XP.

I'm glad it is working now, Christine.

Ed Cregger
 
Don't make it too complicated. Just format the drive under
Drive Manager in XP, and that will be that. Also, if you format
it under another vendors "viewing" program, the format may
not be XP compatible. Don't do that.

johns
 
johns said:
Don't make it too complicated. Just format the drive under
Drive Manager in XP, and that will be that. Also, if you format
it under another vendors "viewing" program, the format may
not be XP compatible. Don't do that.

johns
Click to expand...

I'm not using Win XP. I'm using Win 98, 2nd edit. If I format the drive
with Win 98-SE, will that solve my problem?

Should I go to My Computer, right click on the new external drive and
click format?

Even though it seemed the problem was fixed, I saw today that it
wasn't. Again, when I started the PC, the data on the new external
drive was gone.

Christine
 
Ed said:
IIRC, Win 98 requires an update in order to utilize USB 2.0 correctly.
Click to expand...

Would it be better to use USB 1.1 instead? Would USB create more
problems because of Win 98?

I have been using firewire and haven't tried it with USB yet. No, I
don't have the update for it. When I try USB, I will get the update
first.
I
wonder if this is what the problem is?
Click to expand...

I don't know. I don't know if the USB update, whether there or not,
would affect firewire.
Do you have the latest updates from
the Microsoft update site for Win 98?
Click to expand...

Yes, I am all updated. But, I wonder why the updates should make a
difference. It seems to me that with an external hard drive, I feel one
should be able to plug it in and have it working. I wonder if the drive
itself is bad?
Come to think of it, it must be fairly up to date if it will utilize
Firewire.
Click to expand...

I have an older Kanguru firewire drive on it. When I put on that one, I
didn't have updates at that time and I had no problems.
I'll keep an eye on this thread as I am still running an old AMD 333 MHz
computer with Win 98se. I tried XP, but it is too slow of a machine to run
XP.

I'm glad it is working now, Christine.
Click to expand...

Even though it seemed the problem was fixed, I saw today that it
wasn't. Again, when I started the PC, the data on the new external
drive was gone. Puzzling!!!

Could it be the cable? On the old drive, it needed a special Kanguru
proprietary firewire cable. The new drive will use a regular firewire
cable.

Christine
 
I'm not using Win XP. I'm using Win 98, 2nd edit. If I format the drive
with Win 98-SE, will that solve my problem?

Should I go to My Computer, right click on the new external drive and
click format?

Even though it seemed the problem was fixed, I saw today that it
wasn't. Again, when I started the PC, the data on the new external
drive was gone.

Christine
Click to expand...

Since you're alreayd losing the data anyway, it wouldn't
hurt to try formatting the drive (under 98SE), but I
wouldn't expect it to help.
 
run diagnostics from the drive maker
sounds like your losing the partitions or the system is not AUTO detecting
properly
 
kony said:
Since you're alreayd losing the data anyway, it wouldn't
hurt to try formatting the drive (under 98SE), but I
wouldn't expect it to help.
Click to expand...


I have the same doubts Kony. Suppose I format the drive and then
partition it into smaller drives. Do you think that might work? Could
it be that the size of the drive is the problem and if I partition it,
maybe that could solve the problem? I have another drive that is 120
gigs. So 120 gigs works. Maybe if I made each new partition no larger
than 120 gigs?

Christine
 
JAD said:
run diagnostics from the drive maker
Click to expand...

I'll try that JAD.
sounds like your losing the partitions or the system is not AUTO detecting
properly
Click to expand...

How could I tell if I'm losing the partitions? The drive letter for the
new drive always is there.

Why does the system auto-detect the older external hard drive and not
the new one?

Christine
 
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