looking up outlook contacts in subfolders

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Guest

When I recieve an email, right click and click "look up email", it says
"could not find contact with this email address. I tested this function with
an email that I know I have. I placed the known email in a subcontact folder
and clicked look up. Same message. I put the known email in the actual
contact folder and clicked look up email and it found the email address. I
made sure that the properties for the sub folder has "show this folder as an
email address book" clicked and it does. What am I doing wrong?
 
Make sure you restart Outlook after you enable a subfolder as an email
address book. It will be searched, but only if a match is not found in a
folder that is searched earlier.
 
Re: Your first comment - I have 10 subfolders. All of them have been enabled
and the problem exists (I didn't restart outlook after I created the
subfolder and enabled as email address book.). Do I disable 1, restart
outlook, enable the same one, restart outlook and repeat for the other 9?

Re: Your second comment - So if the address started out in the contacts
folder but was moved to a subfolder it should now see that it is in a
different folder?

Russ Valentine said:
Make sure you restart Outlook after you enable a subfolder as an email
address book. It will be searched, but only if a match is not found in a
folder that is searched earlier.
--
Russ Valentine
[MVP-Outlook]
Nathan said:
When I recieve an email, right click and click "look up email", it says
"could not find contact with this email address. I tested this function
with
an email that I know I have. I placed the known email in a subcontact
folder
and clicked look up. Same message. I put the known email in the actual
contact folder and clicked look up email and it found the email address. I
made sure that the properties for the sub folder has "show this folder as
an
email address book" clicked and it does. What am I doing wrong?
Click to expand...
Click to expand...
 
Your Outlook Address Book Service may be corrupt. If restarting Outlook
doesn't allow the subfolders to be searched, then reset the Outlook Address
Book by removing it from your profile, restarting Outlook, adding it back
and re-enabling your folders.
--
Russ Valentine
[MVP-Outlook]
Nathan said:
Re: Your first comment - I have 10 subfolders. All of them have been
enabled
and the problem exists (I didn't restart outlook after I created the
subfolder and enabled as email address book.). Do I disable 1, restart
outlook, enable the same one, restart outlook and repeat for the other 9?

Re: Your second comment - So if the address started out in the contacts
folder but was moved to a subfolder it should now see that it is in a
different folder?

Russ Valentine said:
Make sure you restart Outlook after you enable a subfolder as an email
address book. It will be searched, but only if a match is not found in a
folder that is searched earlier.
--
Russ Valentine
[MVP-Outlook]
Nathan said:
When I recieve an email, right click and click "look up email", it says
"could not find contact with this email address. I tested this function
with
an email that I know I have. I placed the known email in a subcontact
folder
and clicked look up. Same message. I put the known email in the actual
contact folder and clicked look up email and it found the email
address. I
made sure that the properties for the sub folder has "show this folder
as
an
email address book" clicked and it does. What am I doing wrong?
Click to expand...
Click to expand...
Click to expand...
 
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