Logitech Pro4000/5000 Microphone Driver Won't Install

[Guest]

Hello,

I have a Logitech Pro4000 webcam that has worked on my Dell 8250 running
XP Home for the last year with no problem. Two weeks ago, the microphone
stopped working. Video still worked fine. I could send and receive webcam
via MSN Messenger no problem. Did all the normal things, uninstalled and
reinstalled, rebooted. Even used the Logitech cleaning software provided on
the Pro5000 CD. Contacted Logitech to troubleshoot, and they decided it was a
hardware problem and sent me the Pro 5000 to replace the 4000. After in
uninstalled the Pro4000 and installed the Pro 5000, the mic still didn't
work. Video still works fine, but no mic. The PC sees the mic, it's in the
Device Manager, but it has a yellow exclaimation mark on it, and when I look
at the properties, it says it wasn't configured properly (Code1). Dell has
told me to reinstall XP. I don't really want to do that if at all possible.
Can anyone think of anything else that might fix the problem prior to
reinstalling XP?

Thanks,

Todd

 

[Guest]

Physically remove all the Logitech webcam hardware. Remove all the Logitech
webcam hardware from Device Manager, including yellow exclamation points.
Remove all the Logitech webcam drivers/apps from Add or Remove Programs Shut
down the system. Start the system. Shut down the system. Start the system
and install the Logitech webcam hardware drivers/apps. Do not connect the
hardware until notified or until after restarting the computer. Make sure
the webcam is connected to a USB port directly on the motherboard, not a card
or I/O header.

 

[Guest]

I'd already done all that. I was looking for something out of the ordinary.
I've even tried uninstalling Windows Installer 3.1v2, the USB drivers, and
now SP2, but nothing has changed the situation. Microphone driver still won't
install for the Pro4000 or Pro5000. Guess I'm going to have to try
reinstalling XP from scratch, if nobody can think of anything else.