Logging off freezes

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Guest

On my XP desktop when we logoff or shut down the "saving your settings"
window stays on indefintely. Not sure how to fix this. Our solution so far
has been to manually turn off the power and re-start when we need to use the
PC again. Windows update says our computer is current, and I run defrag and
other basic maintenance tasks regualrly. Also running a current subscription
of Norton Internet security suite. Any suggestions?
 
On my XP desktop when we logoff or shut down the "saving your settings"
window stays on indefintely. Not sure how to fix this. Our solution so far
has been to manually turn off the power and re-start when we need to use the
PC again. Windows update says our computer is current, and I run defrag and
other basic maintenance tasks regualrly. Also running a current subscription
of Norton Internet security suite. Any suggestions?
Click to expand...

Disable/uninstall Norton and see if that helps .
 
gregn said:
On my XP desktop when we logoff or shut down the "saving your settings"
window stays on indefintely. Not sure how to fix this. Our solution so far
has been to manually turn off the power and re-start when we need to use the
PC again. Windows update says our computer is current, and I run defrag and
other basic maintenance tasks regualrly. Also running a current subscription
of Norton Internet security suite. Any suggestions?
Click to expand...

Hi there,
A problem like this is usually related to a damaged exit sound file, a
device driver, or conflicts in programs.
The leading cause in XP is hardware incompatability including drivers.


From:
WINDOWS XP
SHUTDOWN & RESTART
TROUBLESHOOTING
http://www.aumha.org/win5/a/shtdwnxp.php

"SHUTDOWN HANGS ON “SAVING YOUR SETTINGSâ€
During shutdown or reboot, Win XP may hang (stop responding) at the
“saving your settings†screen. During such a hang, there is no response
to Ctrl+Alt+Del; the mouse may or may not work. The problem may be
intermittent.

This is a known bug in Windows XP, for which Microsoft has a supported
fix. To learn how to get this patch, see MSKB 307274, “Windows XP Stops
Responding (Hangs) During Windows Shutdown.†The necessary patch is
included in Windows XP Service Pack 1, and also is now available on the
Windows Update site under “Recommended Updates†for Win XP Professional,
titled “Restarting Windows XP.†However, to find it, you may need to
reconfigure how Windows Update appears for you, by enabling the Windows
Update Catalog as follows: At the Windows Update page, click Personalize
Windows Update at the left, and then Enable the Windows Update Catalog.
Save your settings. This adds the Windows Update Catalog link in the
left box. Click this link, then click Find updates for Microsoft Windows
systems. Pick Windows XP in the drop-down list, click Search, take
Recommended Updates, and find the “Restarting Windows XP†patch which
references Q307274.

As a workaround, newsgroup correspondent “lou†resolved this problem by
dismantling the Windows XP logon Welcome screen. In the Control Panel,
click User Accounts, then click “Change the way users log on or off.â€
Uncheck the box that says “Use the Welcome screen.†This removes the
initial logon screen with individual icons for each user and, instead,
pops up the classic logon prompt that requires each user to type a user
name and password."

See if this may solve your problem.
Take Care...
Dee
 
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